Managed medical and dental benefits plans for 40,000 to 50,000 members for 12 clients. Tailored solutions for clients in technology, healthcare, manufacturing and government.• Stabilized client relationships and established 3-year renewal contracts with Fortune 1000 clients.• Converted a dissatisfied client from a failing account management score of “2” with prior account team to an excellent score of “5”.• Advised client leaders on plan results and recommendations for improving health and reducing costs, including leaders of a state employee medical plan and a Non-Governmental Organization in DC.• Coached Cigna service and reporting teams of 6 to 8 colleagues including client account managers, claims experts, well-being coordinators, underwriting, banking, billing, clinical and analytics experts.

Built relationships with clients from 300 to 7,500 members, with medical, pharmacy, stop loss, dental, vision and EAP benefits with various funding options. Successfully cross-sold new lines of business for existing clients. • Renewed over 95% of clients annually over 7 years.• Transformed a key municipal client from unsettled and unknowledgeable to a confident Cigna reference in less than two years; arranged annual review meetings with the Mayor and Chief of Staff. • Built a relationship with the CFO of a large client who would call about urgent and sensitive benefits concerns to handle on an escalated basis. • Doubled size of account from 2,000 to 4,000 to streamline the client’s benefits by unseating a local medical plan carrier, enabling a smooth transition.

Won the trust of sales partners as a strategic advisor on new business and renewal packages through responsive service and thoughtful cost-savings solutions.• Enabled the local team to exceed their sales and client retention goals in multiple years.• Presented financial projections to potential client leadership teams in sales finalist meetings.• Selected by management to lead a local Diversity Committee of 6 members representing 100 teammates• Nominated to national Innovation team, gathering feedback to refine processes and save costs.

Achieved recognition as the most broadly skilled underwriting team member.• Completed renewals and new business quotes with strategic positioning points for large group and small group clients, in self-funded and fully insured arrangements, across medical, dental and pharmacy lines.

Tackled increasingly complex underwriting responsibilities, from manual presale fully insured quotes to those with claims experience, then renewals, then ASO and Shared Returns funding arrangements. • Won a position as an Adjunct Professor with Cigna University training new hires and advanced classes, while still underwriting client accounts on the side.

• Trained a unit of over 30 rating specialists on systems, best practices and new initiatives; developed training modules and served on IT projects as a subject matter expert.• Produced supplemental disability quote packets in a fast-paced and complex quoting environment. • Tailored disability insurance quotes for brokers live on the phone.