Daniel Jacobs Email & Phone Number

Hoedspruit, South Africa

Kuruman

Streamlined work processes through hospitality operations and property systems management, food and beverage organisation, guest relations accommodation services, and staff training. Increased business efficiency by developing and successfully implementing excellent work flow processes and maintaining good order and discipline in all departments. Optimised workflow by conducting daily walkabouts at main lodge and alternate visits to other properties, weekly visits to stables, and sleep-out site.• Drove optimal business performance by overseeing operations of three lodges whilst reporting directly to Managing Director based in JHB at EO&Son (Oppenheimer) Offices. • Led seamless execution of regular operations by directing 130 staff members in hospitality department and administering head of departments.• Accelerated customer base by providing positive guest experience and strengthening relationships.• Maximised business productivity by managing stock of all divisions.• Boosted business profitability via accurate asset management.• Improved operational proficiency by hiring, training, and developing subordinates as well as assessing performance of staff.

Warmbaths Area, South Africa

Met business objectives and deadlines by leading food and beverage, stock, and cost control operations along with administering staff compliment of 12, encompassing housekeeping, bar, restaurant, kitchen staff, maintenance team, and two rangers managing the Bakwena spa on site. Oversaw and co-ordinated weekly staff rostering, cycle leave, and staff assignment in accordance with work plans to constantly maintain enough employee representation.

Kimberley Area, South Africa

Achieved business growth by performing monthly operations reviews, ensuring profitability of hotel, maximising sales and business development, managing finance and human resources operations, and preparing monthly reports. Propelled customers traffic by establishing and forging healthy relations with existing clients and in-house guests. Enhanced employees’ development by maintaining high level of staff performance by consistently examining staff performance. Addressed and resolved general hotel performance and staff-related issues by arranging regular management meetings with departmental heads.• Headed 64-bedroom Hotel for the Tsogosun Hospitality Group in Kimberley NC. • Augmented operational efficiency and effectiveness by directing general housekeeping, food and beverages, front office departments, and general maintenance around hotel.• Boosted sales by forwarding sales leads to sales department and central reservation offices• Increased financial performance of organisation by preparing monthly forecasts of revenue against budgets.• Minimised financial variations by controlling hotel budget in accurate manner.• Accomplished employees’ satisfaction by assuring fair treatment of staff members and strict adherence to Accor Hotel Group Policies and Procedures and promptly dealing with staff grievances and complaints.• Promoted informed decision-making by crafting and facilitating daily, weekly, and monthly reports to Head Office.

Hoedspruit

Diploma Of Education, Hotel Administration/Management

Diploma, Game Lodge Management

Senior Certificate, Matric, 12

Diploma, Field Guiding

Certificate, Hunting Rifles, 458 & 375 Calibre

Activities and Societies: I have also have extensive knowledge on the R1, R4, LMG, 450mm PAtmore and G5 Cannon.

Certificate, Safety

Certifiate, Safety

Safety

Diploma, Customer Service Management

Diploma, Diploma Human Resources Management

Certificate, Fundamentals In Operations Management

Certificate, Approaching Dangerous Game

Certificate, Big Five

Diploma, International Tourism With English Language Studies

Diploma, Operations Management And Supervision