Multi-tasking professional with extensive experience in providing clients with highest degree of hospitality and customer service along with directing overall hospitality operations to maximize profit.Track record of overseeing day-to-day hotel/ Game Lodge functions, whilst developing and implementing standard operating procedures as well as managing budgets to meet financial requirements. Known for overall direction, co-ordination, and evaluation of business operations via utilisation of strong management skills. Instrumental in leading cross-functional teams to increase guest counts and develop loyal customer base. Excel at collaborating with vendors, maintaining inventories, leading staff, and meeting and exceeding industry standards. Demonstrated expertise in preparing annual budget, achieving budgeted revenues, controlling expenses, and optimising profitability. Remarkable efficiency in leading cross-functional teams to increase guest counts and develop loyal guest base as well as creating and implementing marketing and developing strong local marketing programmes to achieve business growth. Articulate and refined communicator; adept at utilising interpersonal skills to establish and strengthen productive working relationships with stakeholders at all levels.Areas of ExpertiseOperations Management | Strategic Planning & Execution | Quality Assurance & Control | Customer Service Management | P&L Management | Budgeting & Forecasting | Training & Development | Regulatory Compliance | Continuous Process Improvement | Risk Assessment & Mitigation | Staff Assistance | Leadership