Daniel Jacobson Email & Phone Number

Payson, Ut, Us

Payson, Ut, Us

Utah, United States

United States

Serve as a trainer, executive leader, and protocol creation specialist for home healthcare outreach team, providing essential healthcare services to EEOICPA/RECA beneficiaries. Oversee the training of 35 patient-facing employees including case managers, directors, nurses, marketing team, etc.• Managed the overhaul process of all human resource protocol in the company while identifying operational administration weaknesses and collaborating with internal teams to implement positive change.• Acheived15% increase in customer satisfaction during one-year period after leading patient protocol revamping project.• Led two healthcare offices, including 25 direct reports.• Restructured patient survey process to accurately measure customer satisfaction during intake and discharge process. • Developed and ran 50+ employee orientations, development sessions, and leadership trainings.• Maintained relationships of trust within local communities in order to plan and execute monthly professional/patient relationship workshops. • Educated beneficiaries of the Energy Employee Occupational Illness Program on navigating healthcare options.

Responsible for the implementation and supervision of administrative policies for Medicare-Certified home health agency, focused on providing cost-effective nursing services in high-need areas. Built library of hundreds of protocols and procedures from the ground up, ensuring the company’s compliance with all local, state, and federal laws (including meeting criteria to pass regulatory surveys on an annual basis). • Coordinated 100+ quality improvement activities pertinent for adherence and compliance of accrediting body standards of excellence, Federal COP’s, and state rules and regulations. • Oversaw the opening of two new offices. Cloned documentation systems, effective budgeting and accounting systems, and all company regulatory affairs protocols for both locations. • Created employee orientation, development, and training program utilized by all 30+ employees. • Established a public relations and marketing team, fostering good working relations with outside companies healthcare facilities.

Served in dual-facing public relations/senior protocol development role, ensuring the company met state and federal compliance guidelines in client care and internal hiring. Built brand new office protocol and procedure, while retaining responsibility data collection and evaluation of patient satisfaction surveys. • Created policy development that made company a Medicare partner/commercial care- compliant company. • Wrote protocols from scratch, resulting in the passage of 5 facility surveys on a federal and state level. • Created and ran the new hire orientation for 30+ employees.