A graduate in International Marketing and French and has worked within the travel sector for 16 years. Has a practical understanding of setting up, marketing and running tours throughout Europe. Able to work with people at all levels and from all backgrounds, has a natural ability to form good relationships with both customers and colleagues. Experienced at organising and executing trade shows and has history in event management.• BA (Hons) International Marketing and French• Has worked within several sectors of the travel industry; camping holidays, 5* balloon holidays (inbound American tourists), French bicycle tours, Skiing / snowboarding holidays, Multi-activity summer mountain trips• Excellent crisis management skills; Logistical problems such as vehicle failure/ accident, Dealing with guests who may be injured / sick including insurance issues• Experienced in negotiation with local suppliers from hotel owners to activity companies• Client evaluations are consistently good with customers returning as a direct result of my good service• Experienced in writing publicity / brochures / web content• Widely travelled throughout Europe and speaks fluent French