Daniel Jensen Email & Phone Number

Missouri, United States

Work as a liaison between the Missouri Lottery and Vendors, IGT and Elsym, for online game processingComplete day or night production job processes, system balancing, ensuring mission critical balances are in balanceComplete midday or evening draws, National Draw games processing, update different webpages for the National Draw games, monitor the ICS systems, and balance reports with ICSProvide retailer customer support with stolen scratcher ticketsWork as backup person for the dayshift or nightshift when someone is sick or out on vacation, and help cover holidays when neededUpdate Computer Room proceduresHelp with testing new applications and gamesHelp with computer builds and wipesTake Linked In Learning courses that pertain to my job when I have time

Missouri, United States

Monitor and prioritize FARM ticketing systemCollaborate with senior staff on tickets that need escalatedProvide end user support for passwords in ADProvide technical support with desktops, laptops, mobile devices, monitors, mice and keyboards, docking stations, and printersOrder toner or ink cartridges for printersInstall company's OS build on new desktops or laptopsSurplus old equipment, which also includes deleting all devices of any sensitive informationKeep track of inventory in WASP Inventory CloudCreate or update IT helpdesk proceduresUse NinjaOne to manage and monitor end usersManage and monitor our Fax Online AccountManage and monitor DUO for end usersManage and monitor Absolute for end usersManage and monitor AT&T Control Center for end usersHelp end users with Lottery Connection SharePointTravel to the Lottery’s other Regional offices, Kansas City, Springfield, or St. Louis, when neededWork on projects assigned by System Operations ManagerRotate with IT LAN team being on call for a month for the Computer Room OperationsTemporally help in Computer Room Operations working as a liaison between the Missouri Lottery and Vendors, IGT and Elsym, for online game processingTemporally help in Computer Room Operations for day or night production job processes, system balancing, ensuring mission critical balances are checked and verifiedTemporally help in Computer Room Operations with midday or evening draws, National Draw games processing, update different webpages for the National Draw games, monitor the ICS systems, and balance reports with ICSTemporally help in Computer Room Operations to provide retailer customer support with stolen scratcher ticketsTemporally help in Computer Room Operations as a backup person for the dayshift or nightshift when someone is sick or out on vacation, and help cover holidays when neededTake Linked In Learning courses that pertain to my job when I have time

Missouri, United States

Work as a liaison between the Missouri Lottery and Vendors, IGT and Elsym, for online game processingComplete day or night production job processes, system balancing, ensuring mission critical balances are in balanceComplete midday or evening draws, National Draw games processing, update different webpages for the National Draw games, monitor the ICS systems, and balance reports with ICSProvide retailer customer support with stolen scratcher ticketsWork as backup person for the dayshift or nightshift when someone is sick or out on vacation, and help cover holidays when neededTake Linked In Learning courses that pertain to my job when I have time

Jefferson City, Missouri, United States

Work as a liaison between the Missouri Lottery, and IGT Field Service Techs, and the Call center for retailersComplete day or night production job processes, system balancing, ensuring mission critical balances are in balanceNational Draw games, monitor all three IGT systems that run the games and sales for the Missouri Lottery, and balance reports between the Lottery and IGTContact appropriate personnel if any of the systems get any errorsUpdate procedures and checklists for both days and nightsMonitor, assign, and assist with tickets using PMTrackII, tickets consisted of retailers that had issues with equipment. Some tickets consisted of installing or removing of equipment by IGT Field Service TechsKept inventory of all IGT Lottery equipment through PMTrackII, by entering serial numbers of all IGT equipment for installs, moves, and removalsAdded or removed retailers into our system using OLTP systemReceived work orders from the Missouri Lottery for installs, moves or removals of Lottery Online Terminals or Instant Ticket Vending machinesReceived work orders from the Missouri Lottery to add, move, or remove different accessories for the Lottery equipment, like monitors, ticket scanners, ticket stock counters, jackpot displays, etc.Assisted with building a testing databaseHelp retailers trouble shoot issues with their equipment, if unable to assist them then open a ticket for dispatch of a Field Service TechPrioritized tickets, there were three types, down tickets, faulty tickets, and up tickets. Down tickets were top priority, then faulty, then up ticketsVerified the Field Service Tech schedules every day, if someone was sick, had to notify the Field Service managerWorked with the telephone company on testing circuits for new retailersMonitored all LAN circuits with the telephone company for each retailer when we had LAN circuits onlyMonitored all satellite retailers that had satellite Worked nights mostly

Jefferson City, Missouri, United States

Breakdown pallets when truck drops off a load of stock in the unloading roomCheck in VendorsMove pallets with pallet jack and electric palletUse two-wheelers for moving grocery stock to and from store isles Inventory overstock in grocery storage roomStack overstock on pallets in grocery storage roomSweep the stock room area with a red mop broomSweep the store floors when done stocking with a red mop broomFace shelfsRun registersBag groceriesHelp with Drive-upPush in cartsClean parking lotCheck cooler temps twice a nightCheck the cooler generators once a nightHelp in Deli when neededHelp deliver flowers when neededHelped stock frozen food when neededHelped stock dairy when neededHad keys to register drawers, and the store doorsHelped count register drawers Helped supervise the front register area when shift managers go on breakRan reports for all registers at night Ran backup tapes at nightHelp customers find itemsHelped in Produce area when neededWorked, nights, days, weekdays, weekends, holidays and filled in for other people when they called in sickAssist managers with shopliftersDelivered groceries when neededHung signs from the ceiling when neededHelped stock HBA and liquor when neededOrdered Cigarettes, candy for checkout isles, and certain dry good isles of the storeHelped disabled shopWorked nightshift mostly