- Create visual content for a variety of clients, including logos, brochures, social mediagraphics, and website designs.- Collaborate with clients and project managers to understand their design needs andpreferences and develop design concepts that align with their goals.- Develop and maintain brand identities for multiple clients, ensuring consistency across allvisual assets.- Create engaging and visually appealing designs for social media campaigns that increaseclient engagement and followers.- Design responsive websites that are user-friendly and visually appealing.- Manage multiple projects simultaneously, ensuring on-time delivery of high-qualitydesigns.- Work closely with copywriters and photographers to create cohesive designs thateffectively communicate the intended message.- Stay up-to-date with industry trends and design software to ensure the agency is usingthe latest techniques and technologies.

Assisted senior designers in creating designs for print and digital media, including flyers,posters, and social media graphics.- Participated in brainstorming sessions and provided input on design concepts andstrategies.- Contributed to the development of brand identities for clients, including logo design andcolor palette development.- Managed project files and provided support to senior designers as needed.- Assisted in the preparation of final designs for client presentation and delivery.

Performed day-to-day IT tasks including staff support (end user support), IT systems setup andinstallation, systems management, and maintenance. Key contributions;- Maintained the integrity and continual operation of the IT network i.e LAN, WLAN, WI-FI and voiceover phones.- Installation/configuration, operation, and maintenance of servers, systems and software andrelated infrastructure.- Assisted in evaluating, monitoring and enhancing IT infrastructure with an emphasis onavailability, reliability, scalability, security, data confidentiality and system integrity.- Ensured internal and external network was running consistently, smooth and fast with 0%downtime during working hours across the Company Network- Provided level 1 helpdesk support duties as assigned ensuring that logged issues were closedwithin agreed upon timelines.- Ensured the ICT perimeter was secure by monitoring the ASA cisco and checkpoint firewalls- Performed Active Directory duties i.e adding user accounts, resetting user passwords, andconfiguring security access rights as necessary and appropriate.- Attained time frames for major IT projects including system updates, upgrades, migrations andoutages.- Ensured timely troubleshooting and repair of faulty ICT equipment; liaise with respectivedepartments and external service providers for resolution of technical issues.- Installation and upgrades of Anti-virus, anti-malware and anti-spam as well as support.- Maintained high standards of integrity, availability and confidentiality of all the Company data,information, networks, systems and other IT resources.- Increased operational efficiency and improved employee productivity by training them on ICTissues including Office 365 and IP telephony system.

Provided consistent and professional technical ICT support to all staff, guaranteed a problem-freeoperation of the IT and communications system, fast and effective correction of faults/failures. Keycontributions;- Monitored closely the status of the ICT infrastructure and reacted properly to incidents andoutages.- Responded to ICT user requests and coordinate in the management of the user helpdesk.- Managed shared resources (disks, printers); assigned rights to users, created and maintainednecessary automation scripts.- Set-up of ICT equipment (laptops and phones) for new staff and when new equipment waspurchased or during computer replacements.- Set up and relocated working places consisting of PCs and ACD including cabling and patching- Troubleshooted problems, hardware components, desktop operating system software, andapplication software.- Carried out preventive maintenance of hardware equipment including cleaning of equipment.- Monitored backup systems and procedures and conducted backups for staff.- Installed, monitored, and performed updates for the antivirus software.- Assisted the Head of ICT with budget related expenditure estimates, in the preparation,maintaining of office budgets and servicing costs.- Created technical documentation (asset documentation and documentation of the IT resources).- Attended meetings on day-to-day matters related with the IT operation, participated indiscussions, assessed the impact of changes and made recommendations.