Daniel John Email & Phone Number

Lilydale, VIC, AU

Melbourne, Victoria, Australia

Melbourne, Victoria, Australia

Working closely with the daily operations team, to ensure our end-customers receive an effiecient and friendly service when they receive their stock, and providing a high level of service and information to our suppliers about the end-user transaction.

South Melbourne, Victoria, Australia

Providing a high level of service to customers, servicing their Licensing and Device needs in a timely manner

South Melbourne, Australia

• Monitored and maintained critical network devices for customers around the world, 24/7
• Providing high quality support, including carrier management where required
• Performing Carrier Management on behalf of customers when required
• Monitoring and successfully running the ‘Day Rollover Process’ for a well-known bank in AustraliaKey Achievements- Improved team performance of ‘Day Rollover’ process by re-defining the process and requirements.

Victoria, Australia

• Maintained the customer database while encouraging SME owners to participate in the current rewards programs.
• Registered workshop owners and workers to attend automotive seminars.

Mount Waverley, Victoria

• Communicated the benefits of GS1net to Metcash suppliers over the phone, and promoted their registration of either the webinar or seminar to learn more about the GS1net system.
• Conducted follow-up calls with suppliers that attended a webinar / seminar to determine whether they had any follow up questions, and encouraged and guided them through the registration process of GS1net.
• Contacted suppliers that weren’t able to attend the seminar / webinar, and encouraged them to register to attend the next scheduled one they were available for.
• Restored communications with suppliers that my predecessor had severed, and re-building rapport with them.Key Achievements- Nurtured relationships with some clients back to good health, to the point where they agreed.

Victoria, Australia

• Managed the client list on a month to month basis, confirming and updating details with each contact
• Initiated communication with clients 6 months out from the end of their lease, and encouraged them to start planning for their end of lease actions, if they hadn’t already.
• Updated manuals and procedures, and reviewed processes to optimise efficiency on a monthly basis.
• Drove the ‘New Enquiry Email’ process every morning, responding to new enquiries.Key Achievements- Compiled the process manuals for my role into one easy to understand manual, helping my team understand how to perform.

Oakleigh

• Achieved a high rate of accurate server builds while working as part of a dynamic team.
• Administered tape swaps for a high profile client on a weekly basis.
• Managed internal IT infrastructure, including phones.Key Achievements- Demonstrated a flexible stance on builds, being able to adapt to last minute customer changes and still meeting time constraints

Oakleigh

• Initiated communication with new customers over the phone, and built rapport with them leading to Sales.
• Researched new products and debriefed the rest of the team.
• Established a working knowledge of a product that no one else wanted to learn, and was the only person that knew how to configure that system properly.Key Achievements- Demonstrated a calm approach when communicating.

• Provided a high quality of remote service for customers.
• Administered PC rebuilds for both personal and office use.
• Examined customer laptops and desktops and diagnosed and removed viruses and malware.

• Managed the internal networks and phone systems.
• Performed thousands of server hardware builds at an efficient rate, either onsite or in the warehouse / build-room.
• Conducted hundreds of software installs, either vanilla or as per customer requirements.Key Achievements- Halved the build time of a major order by a well-known university, by implementing a build line.

Retailing And Retail Operations

Hda, Mcp, A+, Nca

Victorian Certificate Of Education

Education record