Working closely with the daily operations team, to ensure our end-customers receive an effiecient and friendly service when they receive their stock, and providing a high level of service and information to our suppliers about the end-user transaction.

Providing a high level of service to customers, servicing their Licensing and Device needs in a timely manner

• Monitored and maintained critical network devices for customers around the world, 24/7• Providing high quality support, including carrier management where required• Performing Carrier Management on behalf of customers when required• Monitoring and successfully running the ‘Day Rollover Process’ for a well-known bank in AustraliaKey Achievements- Improved team performance of ‘Day Rollover’ process by re-defining the process and requirements, achieving less errors and higher efficiency

• Maintained the customer database while encouraging SME owners to participate in the current rewards programs.• Registered workshop owners and workers to attend automotive seminars.

• Communicated the benefits of GS1net to Metcash suppliers over the phone, and promoted their registration of either the webinar or seminar to learn more about the GS1net system.• Conducted follow-up calls with suppliers that attended a webinar / seminar to determine whether they had any follow up questions, and encouraged and guided them through the registration process of GS1net.• Contacted suppliers that weren’t able to attend the seminar / webinar, and encouraged them to register to attend the next scheduled one they were available for.• Restored communications with suppliers that my predecessor had severed, and re-building rapport with them.Key Achievements- Nurtured relationships with some clients back to good health, to the point where they agreed to attend a seminar / webinar, and eventually signed up for GS1net.

• Managed the client list on a month to month basis, confirming and updating details with each contact• Initiated communication with clients 6 months out from the end of their lease, and encouraged them to start planning for their end of lease actions, if they hadn’t already.• Updated manuals and procedures, and reviewed processes to optimise efficiency on a monthly basis.• Drove the ‘New Enquiry Email’ process every morning, responding to new enquiries.Key Achievements- Compiled the process manuals for my role into one easy to understand manual, helping my team understand how to perform our role more efficiently.

• Achieved a high rate of accurate server builds while working as part of a dynamic team.• Administered tape swaps for a high profile client on a weekly basis.• Managed internal IT infrastructure, including phones.Key Achievements- Demonstrated a flexible stance on builds, being able to adapt to last minute customer changes and still meeting time constraints

• Initiated communication with new customers over the phone, and built rapport with them leading to Sales.• Researched new products and debriefed the rest of the team.• Established a working knowledge of a product that no one else wanted to learn, and was the only person that knew how to configure that system properly.Key Achievements- Demonstrated a calm approach when communicating directly with the end user, correcting an oversell by the ‘middle-man’, earning high praise from the customer.

• Provided a high quality of remote service for customers.• Administered PC rebuilds for both personal and office use.• Examined customer laptops and desktops and diagnosed and removed viruses and malware.

• Managed the internal networks and phone systems.• Performed thousands of server hardware builds at an efficient rate, either onsite or in the warehouse / build-room.• Conducted hundreds of software installs, either vanilla or as per customer requirements.Key Achievements- Halved the build time of a major order by a well-known university, by implementing a build line.