I have been working in management and business improvement for 20 years, working across many sectors including aged care, education, healthcare, elite sports facilities, restoration services, bio hazard decontamination, hygiene and waste services, labour supply and control, security guards, traffic control, gardening and maintenance services, online supply and delivery, finance and analysis of contracts.Service based customer facing and administration applications IT management and support.We at Broadscope Facility Services in 2024 have achieved our recertification for ISO 9001 45001 14001 certification and received a 2024 Australian Achiever Award for Excellence in Customer Service.I manage a contact centre, administrative staff, finance, business development and operations teams to deliver our customised industry best practice service initiatives to our valued clients.I am the lead estimator for business development managing BD managers and estimators over multiple states.I have extensive experience in estimation, procurement and project management, IT support, leading large operations teams leading as an example to get the best out of each individual team member.I have been the lead on achieving ISO certification for quality, OHS, environment to achieve certification and maintain ISO recertification in my current role as GM.I am proud to be a part of and lead a hard working dedicated and passionate team. We as a business have written and authored business best practise case studies in healthcare, sports and recreation, education and aged care facilities in both the private and government sectors. We research customise and implement service innovations for our valued clients the environment, our staff and the wider community. Our people are our strongest attribute, your workplace is our priority.