Daniel Jorge Email and Phone Number

Promoted to position to create and execute software test cases that ensures ScheduALL software functionality for broadcast and media companies in over 50 countries. Design, implement, and maintain testing/lab environment of 45 physical and VMware servers, including Microsoft SQL Server, Oracle server, and Microsoft IIS Review design specifications and developer notes to verify that functionality meets to customer needs Design, execute, and document results of test cases to ensure product quality of desktop, Web-based, and server products Automate manual test cases into data-driven automation test suites Code and implement new automation test systems in VBScript Provide database queries to verify data structure and content for test and sample data sets Train new employees on testing protocol, product architecture, and product features & functionality Design, teach, and administer testing for in-house SQL certification courses Assist with team management and coordination Review, interview, and provide feedback on potential new team members Assist Software Architects and Developers with design and implementation of new software Work with Software Developers to troubleshoot and resolve software problems prior to release Cooperate with Technical Writers to provide accurate, helpful documentation for customers and staff

Resolved client issues via phone, email, and remote assistance. Diagnosed and repaired network, hardware, and software issue with servers  Provided 24x7 On-Call service for client emergencies and down systems  Designed SQL scripts to repair client databases, import and export data. Worked closely with Software Developers to troubleshoot software problems and resolve client issues Diagnosed issues with XML-based Web service APIs, and helped improve API design and functionality Diagnosed software connectivity issues with SMTP and SMS gateways for notification products Maintained 32 servers including SQL and Oracle database servers, Windows Domain Controllers, and Web Servers Implemented issue tracking system for support agents and design scripts, triggers to integrate with tracking system Implemented new troubleshooting procedures and protocols Trained new and existing staff to troubleshoot variety of products and interfaces Designed Web Portal for company-wide Services Request using PHP interfacing with SQL database including email notification and confirmations. Created and taught training courses to improve employee knowledge on subjects such as SQL Server administration and network troubleshooting Assisted IT Department with network design and planning Created and maintained virtualization infrastructure for multiple departments Assisted Software Architects with design and implementation of new software Designed and created demo and testing environments for sales department Designed Crystal Reports for department and executive management Installed and performed troubleshooting for variety of proprietary Web and Windows Services

Supervise 2-3 employees. Monitor fire and burglar alarm transmissions. Relay information to proper authorities. Periodic tests of disaster recovery systems.

Read customer complaints and attempt resolve issue with appropriate departments. Issue credits.