My purpose is to provide extreme quality customer experience through interactions and empathy for different people and cultures.Along my professional life I was able to acquire a solid customer relationship experience in the hospitality and tourism industry , working in Customer Service and Customer experience areas in reference companies. As characteristic i use to identify clients profile and adapt the services to his needs in order to provide an exclusive support ; data analyze service quality indicators with focus on generating and increase earned value perception, regardles in-person or remote support.I seek excellence in customer experience and continuous improvement of products through strategic initiatives focused on the quality of process and operations engaging partners and managers in an analytical and quantitative view of the whole business.