After COVID-19 hit, I moved out of the Travel Sector to the Ministry of Education IT sector where I started as a temp and moved into a permanent position. I have quickly become a senior member of the team where I have had the opportunity to be involved in high level meetings for process improvement and incident management, new staff training, refresher training and assisting as on floor support for the Microsoft 365 roll out.My current role consists of:- Fielding queries from Educators such as teachers, principals for assistance with online education platforms- System trouble shooting to resolve issues- Extensive knowledge of online educator systems- Escalation process for high level issues- Problem and Incident management- Customer service over phone and email- Creating, growing and maintaining relationships with a diverse range of educators- Problem solving- Accurate and timely call logging

After being approached internally by Stage and Screen, I jumped on the opportunity to join the team which looked after large group travel bookings for the entertainment and sports industries. During my short time I managed mainly sporting accounts with large and complex tournaments such as the Oceania Football Champions League. Unfortunately due to COVID-19, I was made redundant from Stage and Screen and Flight Centre.My role consisted of: - Booking domestic and long haul travel- Assisting a range of clients from low level, low budget to luxury high end- Booking large group travel large for music concerts, sporting events and tournaments- Customer service over phone and email- Creating, growing and maintaining relationships with and diverse range of clients- Attending client and supplier meetings- Working towards tight deadlines- Problem solving and negotiation skills- Invoicing and back end finance tasks

Upon returning to NZ after spending over 7 years in the U.K, I transferred to FCM Travel which is the corporate division of Flight Centre. I immediately hit the ground running in the government team where I was able to meet booking and accuracy targets, implement new team processes for efficiency and effectiveness as well as receiving a lot of positive feedback from the government accounts I managed.My role consisted of:- Maintaining and building strong relationships with travellers and travel bookers- High level of accuracy and efficiency - Customer service over phone and email- Negotiation skills- Quoting and booking domestic and complex international travel- Meeting strict deadlines and Service level agreements - Managing and completing travel invoicing and finance tasks

I was approached internally by the Manager of Round the World Experts (RTW) and took the opportunity to start as a Travel Consultant for RTW.1 year later I became the Assistant Team Leader of the Americas team, which I was a great achievement. As well as the accomplishment of being welcomed into the management team, I was also the top land sales consultant for one year and was part of the top selling team to who attended the Flight Centre Global Ball.My role consisted of:- Organising and presenting product and development meetings for a team of 6- Monthly 1 on 1 meetings with staff to analyse and implement new techniques and strategies for improvement- Oversee all accounting and financial side of the team's business- Meeting personal targets and KPI's- Working under pressure towards tight deadlines- Maintaining a high level of service with new and repeat customers- Organising high end complex round the world itineraries. Presenting and booking for clients- Wholesale booking and selling of land products through Native Calypso- Liaising with wholesalers and suppliers directly to ensure quality products and services- Working at travel fairs and exhibitions whenever it was required- Attending and representing the company at numerous supplier events

Making the big move from New Zealand to the U.K, I was fortunate enough to land a role at Flight Centre. During my time in the retail brand I was able to hone my knowledge and skills significantly in all things travel through client events and training, internal product meetings and in shop experience.My role consisted of:- Face to face and phone consultations- Organising long and short haul holidays for a range of customers- Meeting personal and team KPI's- Building client relationships for repeat business- Maintaining a high level of service for new and repeat customers - Working under pressure towards tight deadlines- Accounting and completion of finance for each customer- Attending product and service meetings to improve knowledge

Moving into the health and fitness industry was a very exciting move for me. Not only did I immerse myself into the Les Mills culture, I also excelled in sales and was one of the top sales people month in and month out. Unfortunately my employment was cut short due to the Christchurch earthquakes.My role consisted of:- Face to face consultations of prospective gym members- Meet personal sales, KPI's and targets- Organisation and follow up of clients and gym visits- In depth knowledge of the gym and health benefits

Based in Christchurch city centre, this was my first customer service/sales based role. I an very short amount of time I was able to excel in my role and consistently meet my KPI's through sales and retention of disgruntled customers.My role consisted of:- Inbound phone consultations selling landlines, Internet and cable television packages- Meeting targets and KPI's- Retention and problem solving for troubled customers