Daniel Kaplan Email & Phone Number

Woodinville, WA, US

Redmond, Washington, United States

Process transactions, open consumer and business accounts, process loan and credit applications and more.

Redmond, Washington, United States

Redmond, WA

• Assumed guest representative position in the hospitality industry where interpersonal and communication skills were most fully utilized to provide full range of guest and hotel. services, booking stays, and answering.
• Be the point of contact for the hotel ensuring each guest starts their stay positively and ends their stay positively.
• Handle all building requests after main staff leaves property.

Woodinville, WA

• Recognized by store management and promoted to Associate Lead with increased responsibility as store closer five days per week, which included handling and reconciling all cash and change orders for the store.
• As a top performing customer service manager, I was consistently within the top 20% of metrics and named in customer satisfaction surveys.
• Communication and mediation proficiency resulted in being primary designated “go to” person for handling interpersonal confrontations and escalated situations.

Woodinville, WA

• Began as part time employment. Quickly learned key facets of store operation and coupled with customer skills and proficiency, requested and was offered full time status after just three months.
• Consistently performed within the top 10% of in-store associates for tracked metrics which lead to upper management routinely assigning me to train incoming personnel.

Williamsburg, VA

• Wired installation of Cat 5 ports as part of planning and installing full building technological setups.
• Managed multiple accounts including billing, customer inquiries, and customer relationship management as well as updating financial records.
• Maintained Customer Relationship Management (CRM)
• Prioritized and delegated work orders to technicians