- Work with end users to gather requirements and transform into solutions both hands on and through delegation- Utilize change management techniques to introduce new applications or new functionalities- Serve as a liaison between Accounting, CIS, consultants and other departments regardingtechnical issues- Serve as technical lead for integrations between applications developing measures to help ensure the data quality of data held in Financial Applications and providing support and troubleshooting for issues when needed- Provide support and guidance to all members of the Financial Systems Group- Provide training to the Accounting Department on selected tools and applications- Make recommendations for improvements to existing applications and processes- Research new enhancements to current and potential applications- Ensure all applications are prepared for quarterly and annual regulatory filings

Developed and maintained Access databases with VBA pulling from multiple sourcesSelected as Change Champion Lead to conduct meetings, provide and solicit team feedback, and update ChangeManagement Confluence siteServed as technical liaison and provided consulting between Accounting, IT, and 3​rd​ party software vendorsConducted Excel and OneNote trainings and presented management seminar takeaways and software demos to teamChosen to serve as one of Accounting’s Data Stewards on the cross-departmental Data Governance team

Saved company $30,000+ on consultant costs and 500 annual hours of manual user maintenance by identifying and implementing a scalable solution to an existing report

Used VBA to significantly reduce compilation time from 30 minutes down to 5 minutes for daily productivity reports, saving over 80 hours annuallyProvided Billing and Operations teams the ability to individually extract and analyze thousands of patients’ insurance data in hours via Medicaid and Clearing House web portals through VBA Internet Explorer automationServed as resident expert on Microsoft Excel, Outlook, and Word for multiple departments in addition to providing general computer support and triage of IT issuesDesigned and maintained daily reports measuring volumes for patient enrollment and insurance updatesConducted training and implemented improved processes with operations teams to improve efficiencyCreated and updated operational process flows for HealthDrive insurance product to support critical new markets

Served as a "Go-To" resource for multiple operations teamsConstructed and ran MS Excel reports for management, providers, sales, and customersTrained and educated staff in use of custom applications, Microsoft Office, and moreConsolidated several manual spreadsheets into a few comprehensive system-generated reportsPerformed and assisted with management duties including handling escalated calls and issues

Identify and request documents as needed for products and servicesEffective follow up on outstanding documentation. Tasks include:- Outreach to insurance payers- Outreach to primary care physicians- Coordination of outreach to patients or responsible parties- Coordination of outreach to SalesManage documents in queue to ensure:- Deadlines for service are met- Pipeline on DME items is efficient- Billing criteria are metUpdate computer system as required for documentation tracking, service delivery, etcScan of original documents into the computer system and attach to appropriate patient recordCoordinate and complete documentation mailings as necessaryOrder DME items from lab(s) as appropriate/required; includes requesting documentation and managing through pipelineUpdate Managers/Supervisors with feedback from customers to improve services or provide recognition of staff members

• Answer incoming calls from plan participants and provide accurate answers in a clear, concise, and confident manner regarding health and welfare benefit plans as well as defined contribution (401k) plans.• Ensure that all transactions are submitted in a timely and accurate manner.• Resolve all participant inquiries that require research or additional information by utilizing the appropriate resources and provide timely follow up as necessary.

Seasonal• Initiated and implemented project to scan and organize all water service tie measurements, thereby increasing accessibility and accuracy of records• Independently performed majority of town hydrant flushing• Performed accurate data entry at water treatment facility• Utilized problem solving and customer service skills to resolve any questions or concerns from residents

• Recorded water meter readings of town residents and businesses independently

• Wrote original stories based on game material and background for supplemental books.• Organized previously developed game material into an appropriate format.• Developed ideas and extrapolated previously developed theories into practical, useable options for the enjoyment of the game.