Daniel Kempton Email & Phone Number

Stream International, was a Outsource call center located in Beaverton oregon. Over the eight years I worked there, I worked on a number of different contracts, including the Microsoft Windows 95 team. I also worked on two different internet service providers working with dialup, ISDN, and DSL. I also supported several different networking products including network interface cards, routers, switches, etc.The role, and scope of support, change would be contract I was on. However for each contract I worked on, my duties entailed supporting the customer by troubleshooting the problem, resolving the issue within established scope, and documenting the issue and troubleshooting steps taken in the call tracking software.

United States

Support specialistIntegrity Online - Beaverton, OR February 2001 to May 2002Integrity online, was an internet service provider that provided a family safe routing experience by using a proxy to block website of an adult, violent, graphic (blood/gore) or illegal nature. I was responsible for helping customers with their connection issues. This included helping them configure their system internet connection settings, to connect through Integrity's proxy, as well as troubleshooting simple hardware and driver issues. As well as documenting the troubleshooting steps in the call tracking software.Occasionally, sites would be blocked in error by the system (i.e. medical procedures. ) In these cases I would file an escalation ticket to have the site reviewed, for possible addition to the exception list.

Associates Of Applied Science, Network & Systems Administration; Web & Database Technologies

Web & Database Technology Network & System Administration

Humanities, Philosophy And Religious Studies