• Lead collaborative on-site surveys with CityFibre engineering teams, Build Partners, and Design Partners to resolve potential issues before civil works commencement, ensuring seamless project execution in line with contract specifications.• Communicate with local councils to provide comprehensive visibility on upcoming CityFibre Street Furniture installations, promptly addressing inquiries and concerns to foster positive community engagement.• Utilise Geographic information systems to map out network routes to highlight cost-effective solutions whilst also keeping health and safety at the forefront of all decisions. • Stay updated on industry trends, emerging technologies and Construction, Design and management (CDM) regulations.• Execute timely revisions to plans necessitated by re-scoping during the build phase, including updates to Civil and Cable drawings, amendments to the Bill of Material documents, and dissemination of revised project documents to relevant stakeholders.• Proactively plan for scalability and redundancy. By optimising network configurations and resource allocation, I enhance network performance and reliability, preempting potential bottlenecks and congestion points.

• Craft insightful reports that inform critical decisions for senior managers within Openreach's Fibre Network Delivery team.• Participate in daily meetings with third-party subcontractors to oversee the timely completion of Fit and Test activities, maintaining alignment with project scopes and timelines.• Monitor upcoming workloads, ensuring equitable allocation of resources to contractors to optimise productivity and efficiency.• Proactively address any impediments hindering Onsite Engineers from obtaining necessary site access, swiftly resolving issues to minimise project delays.• Streamline reporting processes by centralising reporting trackers, enhancing accessibility to critical data and facilitating informed decision-making across teams

Create detailed engineering drawings that show the placement of fibre broadband structures and equipment to service new housing developments.• Manage Quality control by conducting thorough evaluations of drawings crafted by other planning units. Document any discrepancies against predefined quality benchmarks, leveraging this data to enhance the proficiency of team members and inform management for strategic development.• Collaborate closely with an internal Digital Transformation Team to enhance the customer portal interface and improve the data capturing ability.• Provide comprehensive training to newly on-boarded Desk Engineers in the art of planning Fibre new sites, offering temporary support until they achieve autonomy in their roles.• Serve as a Workflow Gold User, entrusted with showcasing my responsibilities to external teams including Project Managers and Field Engineers.• Maintain and update a master engineering database with approved plans, ensuring seamless integration of pending infrastructure with existing networks under the guidance of project leads• Regularly engage with an offshore software testing team to aid in the implementation of bug fixes and enhancements to planning software utilised throughout the organisation. This entails monthly testing workshops and obtaining approval from senior development managers

• Increase sales volumes by showcasing new features to existing customers, enhancing their customer management experience.• Support Project Managers in developing and executing project plans, addressing issues like scope changes, billing discrepancies, deployment challenges, and training requirements.• Collaborate with a technical team of software engineers to assess incoming customer requirements ensuring timely and budget-friendly solutions.• Manage issue logs and change request forms, providing quotes for new work and communicating updated costs and timelines to customers.• Deliver performance reports to management based on key indicators such as customer support ticket volume and product stack profitability.• Maintain accuracy and currency of the internal customer relationship management database.• Participate in partner events, sharing insights with the team and serving as a go-to resource for software licensing queries.• Handle the quoting and negotiation of yearly/quarterly service contracts with customers.