I am Daniel Kendall, a dynamic IT professional with a proven ability to strategize and implement impactful improvements in IT operations. My expertise lies in optimizing efficiency, reducing costs, and driving profitability through effective troubleshooting. As the Technical Operations Manager at RSR Drainage, I spearheaded comprehensive IT and digital operations. As the sole IT staff, I managed troubleshooting, ensuring swift issue resolution. Leading a team of 15, I addressed HR requests and implemented disciplinary actions when necessary.My tenure at RSR Drainage included notable achievements, such as implementing a Customer Relationship Management (CRM) system, resulting in £8,000 annual savings. I played a pivotal role in transitioning the company to a paperless state with Google Suite, enabling remote work, and introducing an employee-led recognition program. Responsibilities encompassed ensuring system accessibility, addressing IT issues, line management, website maintenance, and exploring new technologies.In my preceding role at The Access Group, I served as a Technical Support Analyst, specializing in second-line support for Payroll software clients. I expanded my role to address escalated tickets, volunteered as a Knowledge Centred Support (KCS) Master, and was recognized for an "Outstanding Contribution." Responsibilities included maintaining a 100% response rate on the online community, promoting business services, and conducting training webinars.Currently pursuing the MS-102: Microsoft 365 Administrator Certification, I bring a robust technical skill set covering software development, Windows 10 troubleshooting, and Salesforce administration. Committed to preventative support and armed with excellent customer service skills, I am enthusiastic about contributing to a dynamic organization.With a positive attitude and a proactive approach to problem-solving, I am eager to explore new opportunities and contribute to the success of forward-thinking organizations. If you seek a results-driven IT professional with a passion for innovation, let's connect and discuss how I can bring value to your organization.
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Strategic Account ManagerSleeping Giant Media May 2024 - Dec 2024Folkestone, England, United KingdomStrategic Account Manager | Digital Marketing Expert | Client Relations SpecialistPassionate and results-driven Strategic Account Manager with a strong background in digital marketing and client relationship management. Adept at developing and delivering strategic digital roadmaps that align business goals with KPIs, driving measurable success. Skilled in managing multi-disciplinary campaigns across SEO, PPC, and content, ensuring consistent performance and ROI growth.🔹 Key Skills:- Digital Marketing Strategy: Proficient in translating client objectives into actionable strategies leveraging SEO, PPC, and content marketing.- Analytics & Insights: Google Analytics & Google Ads certified; experienced with tools like Screaming Frog, SEMRush, and Google Search Console to collect and analyse metrics for strategic decisions.- Client Relationship Management: Proven track record of maintaining high-level communication with C-suite stakeholders and marketing teams.- Project Management: Expertise in overseeing campaigns, ensuring on-time and within-budget delivery.- Collaboration & Leadership: Experienced in mentoring strategists and fostering a team-oriented approach to achieve client-first outcomes.Known for my commitment to excellence, adaptability, and a consultative approach to solving client challenges. Always striving to awaken potential — for clients, colleagues, and businesses. -
Technical Support EngineerJ & J Systems Uk Limited Apr 2024 - May 2024- Liaise with clients to ensure technical issues are logged with adequate information to ensure prompt resolution within SLAs.- Maintain a high level of customer service and exceptional communication to help build rapport with customers and deliver on the company values of excellence.- Continuing to develop myself through external training challenges so I can better assist clients. - Collaborate ideas, projects and results with all colleagues to ensure coherent levels of service. - Responsible for managing several projects simultaneously for rolling out software updates, client branding updates and hardware upgrades. -
Digital Marketing ConsultantFreelance May 2023 - Apr 2024- Achieved a high client conversion rate by taking a consultative approach to selling and delivering value upfront, such conducting a digital marketing audit and giving a written report with steps for business owners to implement themselves. - Implemented a digital marketing strategy that enabled a client to achieve a £25,000 revenue in 7 days, through the use of content creation, paid advertising and sales funnels.- Worked with a start-up business to achieve a 34,000% increase in local visibility. This led to being fully booked and the business having the confidence to open more days to allow more bookings.- Designed, created and hosted sales funnels that generated 5X the investment, leading to further upsell opportunities for clients. - Maintained a high level of communication with clients to relay the performance based on ROI of ads, with particular focus on CTR, Cost Per Click and Conversions. - Utilised GA4 and Facebook Pixel’s to capture more demographics and enable retargeting campaigns for clients. - Handled several client projects and strategies, such as onboarding new clients and implementing their digital marketing plan while simultaneously staying in touch with existing clients and adapting to make changes dependent on data to ensure consistent ROI.- Planned and presented digital marketing roadmaps with clients so the could see what was happening and when and supported them with processes to enable the increase in leads.
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DirectorRegion Electrical Services Mar 2021 - May 2023Ashford, England, United Kingdom
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Technical Operations ManagerRsr Drainage Ltd, Ashford Sep 2020 - May 2023Bethersden, England, United Kingdom- Point of contact for the larger clients, such as commercial fruit farms, to ensure optimal service delivery, project management and handling any queries the client might have, while managing company resources.- Saved the business £8,000 per annum in administrative costs, through designing and implementing the migration of paper based working to a cloud based environment, while looking for opportunities to create efficiencies through automation and process optimisation. - Managed a team of 15 employees, addressing HR requests, conducting personal development plans and implementing disciplinary actions when necessary. - Created a ‘Colleague of the Month’ award system to encourage positive action taking and appreciation for each other. - Lead a bi-monthly team meeting to discuss the direction of the business and ensure that everyone was aligned with the company vision while also allowing the meeting to be an open discussion forum to allow employees to share their ideas. - Designed and implemented a training program for site staff which incorporated clear pay scales, so we were able to quickly identify where training was needed to enable staff to feel like they were progressing. -
Technical Support EngineerThe Access Group Aug 2018 - Sep 2020Canterbury, United KingdomWhile working in this role I was fundamental in helping set up our Prevention & Deflection projects and Community engagement projects for an entire division. I have left having helped implement daily activities that now have a big impact on our support teams. -
Qualified SupervisorRsr Drainage Ltd, Ashford 2016 - Aug 2018Bethersden, Kent, United Kingdom
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Technical Support EngineerCammegh Ltd Oct 2017 - Jan 2018Bethersden, Kent, United Kingdom -
Junior .Net DeveloperSnapwire Software Oct 2016 - May 2017Maidstone -
Technical Support EngineerCovéa Insurance Mar 2014 - Oct 2016 -
Extra WorkVarious Sep 2013 - Mar 2014United KingdomWas a background extra for various shows/films etc
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SupervisorWhsmith Nov 2011 - Aug 2013Assisting in the managing of a store. From targets and P&L to delegating and planning of company policies and campaigns. Keeping up great customer service and training staff in their roles to do the same. -
FunstarHaven Holidays Feb 2011 - Oct 2011I was the resident entertainer at the Haven Holiday park in Weymouth Dorset. I was the forefront of the guests stay, providing a first line in customer service and putting on shows and activites for children and guests.
Daniel Kendall Skills
Daniel Kendall Education Details
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Homewood School & Sixth Form CentreVisual And Performing Arts
Frequently Asked Questions about Daniel Kendall
What is Daniel Kendall's role at the current company?
Daniel Kendall's current role is Digital marketing strategist & team leader skilled in SEO, Google Ads, and analytics. Expert at driving client success and leading cross-functional teams to exceed goals. Passionate about unlocking business potential..
What schools did Daniel Kendall attend?
Daniel Kendall attended Homewood School & Sixth Form Centre.
What are some of Daniel Kendall's interests?
Daniel Kendall has interest in Social Services, Children, Economic Empowerment, Environment, Science And Technology, Animal Welfare, Health.
What skills is Daniel Kendall known for?
Daniel Kendall has skills like Customer Service, Server Administration, Microsoft Excel, Microsoft Sql Server, Windows Server, Time Management, Virtual Desktop, Microsoft Servers, Windows Desktop Administration, Facebook Marketing, Public Speaking, Electrical Troubleshooting.
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