Daniel Kenneth Email & Phone Number

Henderson, NV, US

Las Vegas, Nevada Area

• Collaborates with cross-functional teams to gather and document business requirements, translating them into actionable project plans, including but not limited to new Service Level Agreement processes, Product.
• Utilizes tools such as Microsoft Excel, SQL, Lunacy, and Adobe Illustrator to create mock-ups, visualizations, and reports that allow data driven decisions to be made
• Works closely with stakeholders to define key performance indicators and develop reporting dashboards to track and monitor pertinent information in Salesforce
• Point of contact between business and IT teams to ensure successful implementation of technology solutions, through User Acceptance Testing, implementation support, documentation, and training to the end users
• Maintains and enhances the Configuration Management Database to track changes and ensure accurate account information
• Conducts regular configuration audits to identify discrepancies and maintain data accuracy

Las Vegas, Nevada

• Assisted with business initiatives, improvements in procedures and practices to reduce costs and maximize revenue
• Actively pursued ways to improve departmental analysis by establishing new reports that provided alternate perspectives
• Collaborated with Senior Management and Executives to review monthly P&L performance and identified risks and opportunities
• Took initiative on many successful conversions, moves, and additions to the slot floor.
• Processed Slot Conversion paperwork
• Produced Ad Hoc Marketing and Operations reports

Las Vegas, Nevada Area

• Initiated a new social media campaign going forward for MGM Grand Poker
• Filled role as poker representative and floor supervisor, which included booking as many as twenty five rooms a day, greeting and checking hundreds of players a day into games via Bravo Program, starting new games, and.
• Efficiently collaborated management on special projects, such as the Employee Appreciation Week events and Bravo breakdowns from numerous poker rooms in Las Vegas
• Managed dealers' tips, organizing them in an excel spreadsheet and distributing when needed
• Attended several classes via MGM Resorts University, including business etiquette courses and is Title 31 certified
• Voluntarily took classes online through MGM Resorts University, including “outside of the box” thinking

Las Vegas, Nevada Area

• Collaborated with the Communications department to better the property Facebook page
• Managed employee events with the Special Events Manager, such as the 24 Hour Employee Appreciation Day
• Educated the Human Resources department on how to use Visio
• Computed organizational breakdown charts for each department, each one including hundreds of employees
• Completed Diversity Champion Workshop

Las Vegas, Nevada Area

• Collaborated with lifeguards and pool attendants to ensure no guest went unhappy
• Assisted guests with needs and encouraged a fun environment
• Responded to a CPR victim in need

Las Vegas, Nevada Area

• Collaborated with lifeguards and pool attendants to ensure no guest went unhappy
• Assisted guests with needs and encouraged a fun environment