2018 - Lead Implementation of HR Onboarding to develop an OOB solution with IT Fulfillment Automation. Delivered a quality End User and Hiring Leader Experience to engage The Employee in a "Moment that Matters", by reducing time to work and ensuring visibility and connectivity between the New Hire and Their leadership. Implementation saved over $500K in onboarding expenses annually and a 90% reduction in email.2017 - ServiceNow ITSM development and Platform Owner. Lead Knowledge Process Owner and Lead development of many Service Requests from Requirements -> Development -> QA -> Production. 2016 - Developed GBT Standard Policies for ServiceNow Platform Management. Including Promotion of code, update set, system continuity and cloning. Lead transition from Fuji to Helsinki.2015 - Part of the core team of developers and Analysts who delivered first full ITSM implementation of ServiceNow for American Express GBT.

Created solutions to novel printing requirements based on accurate and astute assessment of the client's needs both in layout and data. Managed services of all printed materials, including equipment utilization, database management and personnel oversight. Expertise in thermal printing on standard and non-standard CR80 PVC substrates. Database querying, field modification, conversion, exportation, and other related activities. A respected and considerate personnel manager.

Worked at a number of fortune 500 companies and gained office clerical and database management experience. These various opportunities were excellent real world education while I was in High school and College