Daniel Kovachev Email & Phone Number

Sofia, Sofia City, Bulgaria

• Maintaining High Availability, Stability, and Reliability of Services• Maintaining optimization by implementing & deploying Automated Solutions• Provide technical consultations and remediation plans for ongoing issues• Assess and analyze VCF components before, during and after upgrade activities. (SDDC, NSX/NSX-T, vRealize Suite, vCenter, VxRail/ESXi etc. )• Plan and Implement integration of extensible services and platforms• Work closely with development teams to improve maintainability and reliability of services• Develop and maintain up-to-date, clear, and effective service operations• Own and provide proactive support by participating in customer upgrades.• Identify, gather, analyze, and automate responses to key performance metrics, logs, and alerts• Handle seamless upgrades of infrastructure and services through automationEnsure compliance of the Services with high-security standards including inventory and access control monitoring and reporting.• Deployment of VCF Cloud Foundation. Configuring Validated Solutions, vCenter, vSAN and NSX for network virtualization.• Leading technical interviews in helping our organization finding the best fit for the team.

Sofia City, Bulgaria

Working with clients to resolve issues (Salesforce tickets) with their IBM Spectrum ScaleCluster. These issues could range from program defect which may require developmentinvolvement to fix or assisting with tuning the Spectrum Scale configuration, discoveringissues with other components like networking or storage. Problem determination in suchlarge, distributed systems often requires analyzing log and trace data from a variety ofsystem components.▪ Collaborate with other support centers and business units to provide seamless problemresolution.▪ Provide technical support service delivery within established guidelines, demonstratingsoft and technical skills.

Sofia

Assist team members in producing better results and maintaining high productivity- Supporting the team members. Keeping track of team member’s personal performance and organizing the work flow.- Create and distribute technical procedures across the team- Train and upskill team members- Handling complicated technical cases; assisting engineers with all possible resources in day-to-day business- Oversee proper workflow and ensure high customer satisfaction- Work in collaboration with other teams to provide assistance on sophisticated customer issues

Sofia

Providing remote technical support for IBM Enterprise portfilio. - Specialist for the XIV product line- Specialist for the A9000 product line- Specialist for Cloud Object Storage ( Cleversafe )- Specialist for DS8000 Enterprise machine - Engaging with enterprise level clients.- Review diagnostic information to assist in isolation of a problem cause (which could include, assistance interpreting traces ). - LDAP access control , certificates for IBM products- Maintaining mirrored and virtualized data pools of multiple sites.

Sofia

Technical, customer support, experience with enterprise software applications. Supports, maintains and monitors internal and external networks. Installation, configuration, administration and management of Windows workstations. Management of PCs, printers, telephones and other office equipment. Providing support and troubleshooting to local and remote staff for all aspects of IT including hardware and software.