Daniel Kovachev Email & Phone Number

Sofia, Sofia City, Bulgaria

• Maintaining High Availability, Stability, and Reliability of Services
• Maintaining optimization by implementing & deploying Automated Solutions
• Provide technical consultations and remediation plans for ongoing issues
• Assess and analyze VCF components before, during and after upgrade activities. (SDDC, NSX/NSX-T, vRealize Suite, vCenter, VxRail/ESXi etc. )
• Plan and Implement integration of extensible services and platforms
• Work closely with development teams to improve maintainability and reliability of services

Sofia City, Bulgaria

• Working with clients to resolve issues (Salesforce tickets) with their IBM Spectrum ScaleCluster. These issues could range from program defect which may require developmentinvolvement to fix or assisting with tuning.
• Collaborate with other support centers and business units to provide seamless problemresolution.
• Provide technical support service delivery within established guidelines, demonstratingsoft and technical skills.

Sofia

Assist team members in producing better results and maintaining high productivity- Supporting the team members. Keeping track of team member’s personal performance and organizing the work flow.- Create and distribute technical procedures across the team- Train and upskill team members- Handling complicated technical cases; assisting engineers with all.

Sofia

Providing remote technical support for IBM Enterprise portfilio. - Specialist for the XIV product line- Specialist for the A9000 product line- Specialist for Cloud Object Storage ( Cleversafe )- Specialist for DS8000 Enterprise machine - Engaging with enterprise level clients.- Review diagnostic information to assist in isolation of a problem cause (which.

Sofia

Technical, customer support, experience with enterprise software applications. Supports, maintains and monitors internal and external networks. Installation, configuration, administration and management of Windows workstations. Management of PCs, printers, telephones and other office equipment. Providing support and troubleshooting to local and remote.