• PRINCE 2 integration to align current Project processes with PRINCE 2 methodology- Responsibilities defined by the scope of each project- Working to Stages & checkpoints- Allocation of Resources – people, products, expertise, RAMS & O&M Manuals, Co-ordination of CAD and Design Teams- Liaising & supporting Account Managers- Adapting Project process & structure in line with PRINCE2, including implementation of formal schedules, Project Initiation Documents, Risk Assessment & Lessons Learned- Adapting the “Enquiry Log” spreadsheet to work as a Programme / Portfolio Management Spreadsheet• Project Management Including:UCL- New Student Centre (£415,000 order including: Desks, HA Desks, Benches, Chairs, Electrics, Lighting, Tambour Storage, Lockers & Bespoke Wall Storage)KCL- IOPPN (£107,000 order including: Desking, Seating, Pedestals, Lockers, Tambour units & more)- Macadam (£95,000 order including: New Desks & seating, removal of 301 Furniture items, Furniture loan delivered & collected: 190 chairs, 50 tables- St.Thomas Hospital (Seminar room)UCLH- Old reception area into breakout & waiting areasSyracuse University- Offices, breakout rooms & Canteen areas, including; desks, chairs, electrics, pedestals & storage units – Ongoing AccountArk John Keats Academy- Desking & bespoke benching – Ongoing Account• Account Management- Syracuse University- Ark John Keats Academy• Sales / Business Development- Managing the “Enquiry Log” to ensure enquiries from all sources are completed and future Projects are not missed- New business Tender search & assistance to completion from a Project Initiation perspective- Creating contact lists for new business opportunities from procurement events to sourcing databases- Contacting potential new businesses & arranging Site / client visits- Assistance with Mailshot events: Creating, tracking, logging• Site Sign-off- Customer Satisfaction / Conversations for future work- Case Study Photography- Lessons Learned

Reporting & ensuring accreditation & processes meet regulationsI have provided multi-function support to build & maintain Oliver Connell’s Reporting, Compliance & Training Infrastructure for their new Rail division – Refined many Excel skills building Trackers, Reporting Platforms & Dashboards – Achieved Sentinel Personal Track Safety (PTS) qualification to complement my responsibilities• Project Reporting & Compliance Management- Rail Achilies RISQS Internal Audits (Took part in External Audit 10-12/10/17, 3-day)- Reporting Costing, device purchase & issue log data for DONSEED – (Workplace Management System) to Managing Director & Reporting Project or Operative query data to Stakeholders regularly- Fatigue Tracking, Forecasting & Reporting findings to alert when Operative hours could or have overshot the max working hours• Sentinel Coordinator – (Additional title / accountability to fit Rail Auditable Requirements)- Sentinel (Dashboard for “Sponsors” to view Operatives details). Maintained Sentinel Compliance- Operative Status Tracking & Reporting• Training Coordination- Monitoring & Reporting necessity of training. (Using a traffic light system which I built into the role).- Organisation of Operatives & training locations- Communication between staff; to manage dates, avoid double bookings, & ensure Operatives can take time off Site- Purchase Order Management using “COINS” – (Financial Software Solutions for the Construction Industry)- Run 1-day Pre-Training PTS Courses which I created to increase candidate pass rates. (Primarily for candidates with English as a second language or those rushed through the process)• Project Admin, Doc. Ctrl. & Commercial CommunicationsReporting, Tracking, Uploading / Downloading & general organisation management of Proj. Communications using SharePoint Sites:- 4 Project (VINCI Tailor Woodrow Doc. Man. Sys.)- IGO External Document Control – (Osbornes Doc. Man. System)

I provided Project Admin Support within a PMO function, utilising associated databases across various Network Rail & London Underground projects undertaken by the organisation. Responsibilities include:• Collating, summarising & distributing weekly dashboards to strict time scales for standard & specific monthly information & statistical reports, using formulas to identify trends & create board reports for meetings• Capturing monthly KPI’s, conducting data analysis of project data, providing reports on integrity levels, identifying data issues & liaising with project managers to address these & submit to the National Rail online database• Stakeholder engagement & assisting in assurance of the supply chain• Managing incoming Shift Reports & their spreadsheet upkeep for Internal & External presentations• Preparing materials for meetings, booking meeting facilities, recording & publication of meeting minutes• General admin including, maintaining shared email accounts, delegation of tasks across admin teams, raising purchase order requisitions, maintaining distribution lists for Safety Stand-Downs, Tool Box Talks, etc. ensuring they have been read & understood by site staff, managing any shared drives & SharePoint sites owned by the SHEQ & Rail departments• Assisting the roll out of paperless digital functions including; compiling serial No’s. of iPads to allocate, creating ‘fillable PDF forms’ using Acrobat Reader, digitalising Health & Safety Site Files & other documentation

I Co-ordinated Safety, Health, Environment & Quality (SHEQ) Administration & Document Control across all projects to the SHEQ & Management teams within the Project Management Office. Responsibilities still include:• Created & managed the support functions, planning, tracking, reporting, quality management & communication• Preparing reports & statistics using charts & graphs on Excel creating Pivot Tables to compile information• Co-ordination of COSHH (Control of Substances Hazardous to Health)• Monitor/administer the FORS Fuel Tracker, updating registers & filing for other FORS requirements• Organising / carrying out site & office visits for face fit testing using FFP3 rated dust masks• Communicate, track & monitor all incoming signed paperwork, updating London Underground & Network Rail registers including; Site Inspections, Waste Transfer, safety alerts, briefing & communications, PPE & non-conforming product register, ensuring these are filed, emailed & placed on noticeboards• Updating the online Nation Rail close call system, track/issue document reminders & accident books, update the SHEQ manual index, photocopying, filing, collating & formatting documents• Archiving- retrieving appropriate files to manage & maintain the archive storage area• Providing adhoc tendering admin assistance to Pre-Construction Department including creating presentation folders collated from various digital destinations, & providing holiday support for the Training Co-ordinator

I Coordinated shipments for focus international, liaising with factories across the world & was solely responsible for Peter Werth SKU’s. I managed; customer orders through production, to arrival / customer delivery, using specialist programs such as “Aria”, “Crystal Reports” & Microsoft suite. Responsibilities included:• Locating customer orders using pivot tables & vlookups to collate data, setting up new Style’s & Style Codes, Purchase Orders, Setting up / Issuing Barcodes, liaising with 3rd Party Suppliers, scheduling & setting up shipments, liaising with the warehouse & other external contacts• Liaising with factories & shipping freight forwarding companies in China, India, Eastern Europe, & customers in the UK to meet strict deadlines for pre-production & production• Combining information using Pivot Tables, importing data into “Crystal Reports” ensuring format was consistent for documentation purposes & purchase orders• Costing / Receipting; used Excel formulas to calculate data including freight charges, exchange rate, duty rate, commission etc.• Other Duties; maintaining good relations with factories & customers, raising Debit/Credit Notes with factories for receipt discrepancies, sent original/emailed documentation externally & internally, provided packing instructions to factories, ensured excel spreadsheets were up to date/accurate (ETD’s/ETA’s, docs. Received etc.)

Assisted in the activation of 3 major SKU’s leading up to Christmas; “Fish ‘n’ Chips”, “Cathedral City”, & “Crème Egg Biscuits”. (Liaising with the Category, Marketing & Sales teams). I was responsible for:• Post Evaluation: Sourcing vast data direct from client’s databases, using Pivot Tables in Excel to break down & collate each source, created manageable tables / graphs to assess a product over its launch & establish cost effective promotion methods, presenting findings in PowerPoint to senior management to discuss possible new promotion approaches moving forward• Assisted in product launch events, organising branded promotional giveaways & branded merchandising• Promotion & direct sale of products, negotiating prices / timescales with agencies• Sourcing third party suppliers & creating a database for key suppliers for indirect procurement

• Deputised in CEO’s absence, made decisions on office processes & systems, staff management/delegation & schedules/KPI’s• Data management/efficient filing of confidential/private staff information & projects• Arranged travel, accommodation & assisted the CEO with meeting management providing presentation assistance & calendar/email management• Screened phone calls, managed enquiries & requests, meeting & greeting stakeholders at all levels of seniority, liaised with clients & potential partners• Soft marketing on social networking websites, direct marketing at face to face meetings & events.

Acting Manager – During periods with no Manager. Direct contact with Area Managers, Directors & Head Office Buyers etc. Responsible for expensive equipment on a regular basis. Required to exhibit excellent organisation, ability to think on my feet, staff/floor management skills, excellent customer service, product knowledge and top sales • Floor & team management, support & disciplinary action, worked to deadlines• Consistently lead by example, ensured top sales/KPI’s & maintaining high store & staff standards • Ensured staff followed processes, maintained security, health & safety checks & store open/close (finances, security & pre-morning prep)• Managed up to 18 staff members• *Awarded “Store Ambassador” & “Regional Ambassador” position involving Director & senior staff meetings at head office

Managed stock orders, distribution, stock reports, tracking bills, up-keeping stationary & special purchase orders, data collecting, logging & tracking using Excel, Word & Outlook• Fixed lighting, shelving, checked H&S/Fire Safety, coordinated staff for office rebuilds & seminar preparation• Phone canvassing/negotiated for office equipment, meet & greeted contractors, businesses & other visiting officials i.e. H&S/Fire Inspectors etc. maintained contact with office staff ensuring maintenance is dealt with quickly. Booked reservations, organised transport, scheduled revisits