• Analyze situations, evaluate alternatives, and implement solutions within standards• Provide IT operation function to offices for IWU's standard hardware and software• Install and provide life-cycle maintenance support for university PCs• Trouble-shoot, diagnose and solve problems regarding desktop hardware, applications, connectivity and mobile devices; manage help desk ticket system using LibAnswers.• Cultivated professional relationships with university faculty and staff

My responsibilities included: preparing materials for lab work, assisting with lab procedures, and grading homework/lab reports.

Houseman Responsibilities:• Managed an area of 10+ tables–recording orders and serving food to guests (weddings, company dinners, etc.)• Worked quickly and efficiently to set floor plans for various events such as weddings, golf outings, and business meetings• Trained and demonstrated quality service to new team members