Jeffrey Beam Email & Phone Number

United States

Currently on the McDonald's Workforce Management Team overseeing the Training team including three Senior Training Specialists and two Training Specialists. Our team is fully engaged in training and supporting the McDonald's system with two new vendors for WFM. These new software packages encompass all aspects of Human Resource Management including regulatory compliance, Time Clock and Timekeeping, Projection and Scheduling, Mobile Applications and Payroll/Reporting. This deployment is being offered to the McDonald's system across the US. Previously provided Billing Analysis for the Experience of the Future (EOTF) initiative implementation in the McDonald's system. Responsible for financial issue management including monitoring and resolution of open financial issues for the EOTF scope of work at each restaurant. Collaborated with Spend Smart, Finance, EOTF Integrators and the Development team to ensure accurate billing for each project.Provided Outdoor Digital Menu Board (ODMB) Field Office support for the Bethesda, Stamford, and Chicago Field Offices. Liaison and communication link for all stakeholders including the ODMB team. Mediated issues between the Integrators and Owner Operators when they arose. Became the SME for the permitting process for the US business and was responsible to bring permit denials to successful resolution. Provided Financial analysis for the ODMB deployment including financial issue management, project processing support and complete audit responsibilities for my assigned Field Offices.Initially executed deployment of new initiatives at the restaurant level, including those requiring technological knowledge and background. Provided support to address the technical issues in the field as well as being a liaison to the Operations Technology Manager.

Greater New York City Area

Responsible for overseeing a large multiple McDonald's franchise organization to include daily operations of the company through effective coaching of the supervisory and management staff. Setting strategic goals and execution of a plan to ensure excellent Quality, Service and Cleanliness, building of top line sales and transaction counts, staff development and an overall profitable organization. Ensure the company continues to grow through interpreting key data and metrics to monitor performance. Additionally, ensure the company runs with legality and conformity to established regulations.

United States

Providing subject matter expertise and support to the McDonald's field sales organization to complete the sale of solution offerings by understanding customer needs, determining any gaps and targeting appropriate solutions. Focus on developing senior level business relationships and long-term business strategies to deliver customer satisfaction. Act as an escalation point for all deployments and overall account performance metrics. Collaborated with multiple internal teams to execute at a high level exceeding sales targets established for the organization.

2111 Mcdonald'S Drive, Oakbrook, Illinois 60523

I lead the East Division as a Home Office Operations Manager for the e*Restaurant team. During my tenure over 2700 restaurants were actively using the e*restaurant platform and processes including ordering, employee scheduling, cash, inventory and P&L management. Over the next several years McDonald’s will retire the legacy Back office software used by Restaurant Managers, replacing that functionality with this new web based tool. My role interfaced with the East Division in over 5400 restaurants ensuring we cleared the way for an effective and efficient deployment to the regions. I was responsible to maintain a consistent focus on the effective use of the new tools and their successful implementation.

4601 Six Forks Rd. Raleigh, Nc 27609

Oversaw the creation of a comprehensive solution framework to ensure successful delivery of Operations and Technology infrastructure across the Division. Provided leaderhsip, direction and guidance to US Operations Restaurant Technology and staff who lead the deployment, operations and support for US initiatives. Provided recommendations related to strategic direction for techology solutions for the McDonald's system. Key stakeholders included Field Operation VP's, Owner Operators, Regional Ops/Technology leads and Initiative leaders.

2111 Mcdonald'S Drive, Oakbrook Illinois 60523

Supported the East Operations and Technology teams as an Operations and Technology Deployment Manager as well as a subject matter expert with new technology enhancing operations for US restaurants. Collaborated with regional operations and technology teams with new training and support materials. Provided communication link from Home Office to the regional field Points of Contact.

Bloomfield Ave. Bloomfield, Nj

Franchisee for the largest national retail awards and recognition chain. Crown Trophy's primary business is youth sports recognition, business awards and recognition.

Ba, Psychology

Activities and Societies: Resident Assistant, Earth Day Committee, Psychology clubBachelor of Arts, Clinical Psychology

Associates Degree, Psychology

Activities and Societies: Debate clubPsychology Major