I have a 16 year long career in Media intelligence and over 20 years in account management or customer service experience through a variety of industries and organisations. My years at Isentia Canberra have provided extensive experience, relationships and a thorough understanding of all levels of Government in Australia.I am an integral member of the team and complement my working relationship with my clients with a substantial media and current affairs knowledge.I have a keen understanding of the systems, databases and programs required in every role I have taken. I have a mix of technical and relationship management skills that allow for rapid and effective communication, problem solving, troubleshooting and enablement.What typifies my career is to engage clients by building trusted relationships. I believe in reframing and building on clients strategic needs to meet and exceed their true objectives. I drive to bring insight to the client’s stated objectives and recognise the need beyond the need, seeking out the important decision makers and drivers for change within the organisation to complete the sale. In media, where I am selling a complex cloud-based website and app tool for media monitoring management, I begin by questioning the client to understand the role and importance of media within the organisation, leveraging the strategic and operational goals of the Department, Ministers and stakeholders, suggesting how the services, website and app offered by Isentia exceed those goals. In travel, exploring why the destination desired is important or seeking the purpose for travelling, turning an otherwise point-to-point sale into comprehensive travel packages.
Listed skills include Account Management, Change Management, Team Leadership, Management, and 16 others.