Daniel Lamb

Daniel Lamb Email and Phone Number

CIO | CDO | Transformational C-Suite Leader | Smart Digital & Data Value Creation | Customer & People Focused | Executive Leader @ SES Water
Daniel Lamb's Location
Redhill, England, United Kingdom, United Kingdom
Daniel Lamb's Contact Details

Daniel Lamb personal email

n/a
About Daniel Lamb

CIO / CDO / Transformational C-Suite leader passionate about creating a digital edge for purpose-led organisations and delivering value through visionary leadership and strategy (customer, digital, business, people). Board-level executive leader with over ten-years leadership and transformation experience across digital and IT operations, and customer and operational business units within Financial Services and Utilities sectors. Possessing hard-won, thorough, and practical experience in leading IT, Cyber, Digital and Data services within a high-profile and high-risk Critical National Infrastructure (CNI) environment.A full and authentic partner in business challenges and outcome delivery, fostering excellent relationships across the C-suite, Board, wider business, and with partners and stakeholders.Executive Profile:•Reporting to the CEO, Board and Audit Committee with accountability for group IT governance and cyber security.•Executive ownership of key regulatory and stakeholder relationships, including NCSC, Ofwat, DWI, and audit partners.•Accountability for the digital agenda and business planning, including data strategy, digital architecture, and product roadmaps and programme delivery.•Cybersecurity event and incident management, including multiple agency resources, and regulatory engagement.• Management of Totex budgets across IT, OT, Digital, and Cyber security, and employment of the Six Capitals investment framework.• Major platforms and solutions implementation, including large-scale billing and CRM deployments, and data migrations.• An accomplished leader in IT and DX strategy, including development of digital and business operating models.• Comfortable with scale having led regional and international teams, with a focus on developing strong and highly capable colleagues with a track record for delivering.

Daniel Lamb's Current Company Details
SES Water

Ses Water

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CIO | CDO | Transformational C-Suite Leader | Smart Digital & Data Value Creation | Customer & People Focused | Executive Leader
Daniel Lamb Work Experience Details
  • Ses Water
    Group Chief Information & Digital Officer
    Ses Water Jun 2022 - Present
    Redhill, Surrey, Gb
    Harnessing the potential of water to enhance nature and improve lives – SES Water is a progressive organisation with the UKs first Intelligent Water Network, delivering ambitious customer and environmentally focused strategies and sustainable, transformational performance outcomes. Supplying clean water to 735,000 people across Surrey and London with annual revenues of £70m, and capital investment plans of £400m. Through acquisition, in January 2024 SES became part of the FTSE 250 Pennon group, providing water, wastewater services and renewable power service, to a population of 4.24 million household customers and 210,000 business customer accounts across the UK with annual revenues of £900m+ and capital investment plans of £2.8bn.Group CIDO for SES Water and the portfolio of companies within the SES group, including SES Business Water, and Home Services. Board accountability for creating value and removing the day-to-day and big strategic challenges through leadership, vision, and management of the digital, data, and cyber security strategies, including change and transformation.Operational leadership and management of c100 FTE including key partner resources covering the IT & Digital organisation, including IT Services, Network and Infrastructure, Cloud Services, Cyber Security, Data, Digital & Business Change, and Office of the CIO and PMO.
  • Ses Water
    Group Head Of Digital Execution & Change (It & Business)
    Ses Water May 2020 - Jun 2022
    Redhill, Surrey, Gb
    Reimagining how the business operates; combining a deep understanding of the customer with how digital and data drives new and enduring sources of value to remove risk and solve key business challenges.
  • Ses Water
    Head Of Customer & Digital Experience
    Ses Water Apr 2017 - May 2020
    Redhill, Surrey, Gb
    Responsible for customer success and annual revenues of £65m. Executive leader for the customer experience strategy and service delivery teams, as well as the Retail Customer business plan for years 2020 – 25, as part of the Ofwat Price Review 2019.
  • Resolving Water Disputes Limited
    Director
    Resolving Water Disputes Limited Jun 2019 - Jul 2022
    RWD provide not-for-profit and independent, alternative dispute resolution service for water company customers across the UK.Executive board director working with the Chair and Board in delivering its governance obligations, and oversight of service operations, helping to apply lessons and ensure the fair and remediated treatment of customers across the industry.
  • Southern Water
    Head Of Customer & Digital Operations
    Southern Water Jan 2016 - Apr 2017
    Worthing, West Sussex, Gb
    To provide water for life – Southern Water provides essential water services to 2.6 million and wastewater services to 4.6 million customers across Kent, Sussex, and Hampshire. Annual revenues of £700m, and capital investment plans of £3bn.Leadership and management of BPO Customer Service Centre of 400 FTE, BPO Offshore Support Operations of 200 FTE, and internal onshore Digital Services and Customer Support departments of 100 FTE. Opex budget holder for over £25m pa., comprising customer operations and digital services.
  • Premium Credit Ltd
    Portfolio & Business Change Manager
    Premium Credit Ltd Oct 2015 - Jan 2016
    Leatherhead, Surrey, Gb
    Consultative review, design and implementation of a new business change framework, including projects implementation and delivery, digital enhancements and developments, project controls, repository build, improved governance, impact assessment and mitigation of corporate risk in accordance with Business, Client, Customer and FCA regulatory requirements.http://www.premium-credit.co.uk/
  • Arvatoconnect
    Head Of Customer Operations
    Arvatoconnect Feb 2010 - Oct 2015
    Datchet, Gb
    Leadership of the Customer and Digital Service and Debt Recovery departments, spanning BPO and Client and Purchased portfolios from within the Telecoms, Utilities, Retail, Banking & Personal Finance, and Motor industries.Career time included roles as Team Leader, Team Manager, and Head of Customer Operations
  • Sussex Police
    Police Constable
    Sussex Police Jun 2008 - Jan 2010
    Lewes, East Sussex, Gb

Daniel Lamb Skills

Management Call Centers Financial Services Outsourcing Change Management Project Management Outsourcing Management Crm Team Management Strategy Performance Management Banking Risk Management Business Process Improvement Leadership Customer Service Collection Strategy Team Leadership Recoveries Relationship Management Process Improvement Operations Management Customer Journeys Employee Training Coaching Account Management Staff Management Stakeholder Management Employee Engagement Bpo Business Strategy Payday Loans Recruiting Debt Settlement Training Delivery Training Client Services Customer Retention Debt Management Predictive Dialers Strategy Development Change Control Customer Experience Innovative Thinking Debt Collection Client Service Training And Development Data Presentation Process Control Operational Support

Daniel Lamb Education Details

  • Institute Of Leadership & Management
    Institute Of Leadership & Management
    Executive Leadership
  • Lean Six Sigma
    Lean Six Sigma
    Operational Excellence
  • Littlehampton Community College
    Littlehampton Community College
    General

Frequently Asked Questions about Daniel Lamb

What company does Daniel Lamb work for?

Daniel Lamb works for Ses Water

What is Daniel Lamb's role at the current company?

Daniel Lamb's current role is CIO | CDO | Transformational C-Suite Leader | Smart Digital & Data Value Creation | Customer & People Focused | Executive Leader.

What is Daniel Lamb's email address?

Daniel Lamb's email address is da****@****a.co.uk

What schools did Daniel Lamb attend?

Daniel Lamb attended Institute Of Leadership & Management, Lean Six Sigma, Littlehampton Community College.

What are some of Daniel Lamb's interests?

Daniel Lamb has interest in Health.

What skills is Daniel Lamb known for?

Daniel Lamb has skills like Management, Call Centers, Financial Services, Outsourcing, Change Management, Project Management, Outsourcing Management, Crm, Team Management, Strategy, Performance Management, Banking.

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