Daniel Lamb Email & Phone Number

Redhill, Gb

Redhill, Surrey, Gb

Harnessing the potential of water to enhance nature and improve lives – SES Water is a progressive organisation with the UKs first Intelligent Water Network, delivering ambitious customer and environmentally focused strategies and sustainable, transformational performance outcomes. Supplying clean water to 735,000 people across Surrey and London with annual revenues of £70m, and capital investment plans of £400m. Through acquisition, in January 2024 SES became part of the FTSE 250 Pennon group, providing water, wastewater services and renewable power service, to a population of 4.24 million household customers and 210,000 business customer accounts across the UK with annual revenues of £900m+ and capital investment plans of £2.8bn.Group CIDO for SES Water and the portfolio of companies within the SES group, including SES Business Water, and Home Services. Board accountability for creating value and removing the day-to-day and big strategic challenges through leadership, vision, and management of the digital, data, and cyber security strategies, including change and transformation.Operational leadership and management of c100 FTE including key partner resources covering the IT & Digital organisation, including IT Services, Network and Infrastructure, Cloud Services, Cyber Security, Data, Digital & Business Change, and Office of the CIO and PMO.

Redhill, Surrey, Gb

Reimagining how the business operates; combining a deep understanding of the customer with how digital and data drives new and enduring sources of value to remove risk and solve key business challenges.

Redhill, Surrey, Gb

Responsible for customer success and annual revenues of £65m. Executive leader for the customer experience strategy and service delivery teams, as well as the Retail Customer business plan for years 2020 – 25, as part of the Ofwat Price Review 2019.

RWD provide not-for-profit and independent, alternative dispute resolution service for water company customers across the UK.Executive board director working with the Chair and Board in delivering its governance obligations, and oversight of service operations, helping to apply lessons and ensure the fair and remediated treatment of customers across the industry.

Worthing, West Sussex, Gb

To provide water for life – Southern Water provides essential water services to 2.6 million and wastewater services to 4.6 million customers across Kent, Sussex, and Hampshire. Annual revenues of £700m, and capital investment plans of £3bn.Leadership and management of BPO Customer Service Centre of 400 FTE, BPO Offshore Support Operations of 200 FTE, and internal onshore Digital Services and Customer Support departments of 100 FTE. Opex budget holder for over £25m pa., comprising customer operations and digital services.

Leatherhead, Surrey, Gb

Consultative review, design and implementation of a new business change framework, including projects implementation and delivery, digital enhancements and developments, project controls, repository build, improved governance, impact assessment and mitigation of corporate risk in accordance with Business, Client, Customer and FCA regulatory requirements.http://www.premium-credit.co.uk/

Datchet, Gb

Leadership of the Customer and Digital Service and Debt Recovery departments, spanning BPO and Client and Purchased portfolios from within the Telecoms, Utilities, Retail, Banking & Personal Finance, and Motor industries.Career time included roles as Team Leader, Team Manager, and Head of Customer Operations

Lewes, East Sussex, Gb

Leadership And Management, Executive Leadership

Operational Excellence

English Language And Literature, General