Daniel Lawrence Email & Phone Number

Oxford, Gb

Oxford

Delivering cutting edge technical solutions.

Oxford, United Kingdom

Working as part of small team that provide managed security services to a variety of large NHS organisations, financial organisations and legal sector companies amongst others. We specialise in understanding our clients needs and delivering security solutions to fit their requirements. This could range from end to end security solutions utilising our enterprise vendor partners product portfolio such as McAfee, Kaspersky and Barracuda or assisting our clients in utilising their current infrastructure more effectively.

Thame

A team member at Travelodge head office who was responsible for managing the IT infrastructure and supporting its users and hotels. The role required the management of the head office network and hotel environment, including servers, switches, firewalls, hardware, software, patching, security and telephony system.Responsibilities and Skills:• Designing and implementing system change requests• Managing the server environment including active directory and virtual machines• Configuring user accounts• Resolution of user’s hardware and software problems• Provisioning and setting up of new user accounts and equipment• Liaising with third party suppliers and support teams• Management of the Google admin console including Gmail, Google Drive, Google Calendars, Google Docs and Google Groups.• Configuration of user mobile devices including the delivery of company polices to the mobile devices• Management of the Cisco VPN environment • Managing and maintaining a secure environment using the Mcafee antivirus suite amongst other technologies• Applying of security updates to servers and end user devices

Reading, United Kingdom

Responsible for the overall management and maintenance of a secure network that hosts a bespoke software application.Responsibilities and Skills:• Design of infrastructure fix’s, improvements and patches• Capturing and deployment of system images• Implementation of database log shipping• Lead engineer for the Microsoft Data Protection Manager backup solution• Lead engineer for the Event Tracker audit solution • Lead engineer for delivering system upgrades to a in service software application• Responsible for generating detailed change request documentation• Member of the onsite support team• Utilisation of network tools to diagnose network issues and improve network performance

Reading, United Kingdom

A test analyst for a bespoke software application. The role included demonstrating the application to the client, running functional and non-functional test scripts, maintaining and creating new test scripts and reporting and analysing defects with the development team.Responsibilities and Skills:• Designing and Writing Test Cases and Test Scripts to verify that the requirements have been met.• Identifying and setting up test data. • Logging defects and liaising with others to resolve them.• Carrying out Integration and System testing activities in accordance with the agreed plans, specifications and descriptions / scripts. This included executing test scripts recording results and storing evidence.• Working under the direction of the Test Lead in accordance with defined project processes and procedures.• Reviewing test documentation

Oxford

Assisting with the pricing of industrial & commercial tenders by:• Operating BGB’s pricing engine.• Dealing with queries from Sales.• Ensuring the correct application of BGB’s commercial controls.• Assisting with the tracking and provision of wholesale market information.• Resolution of pricing-related issues which are preventing customers from being billed.• Identifying opportunities to improve existing systems and processes.

The role required the management of a portfolio of customers with a combined value of over £3 million. Cash collection targets and debt reduction targets had to be achieved and were reviewed by management at the end of each month. Detailed forecasts and reports were produced for management to analyse. The role consisted of:• Communication both internally and externally.• Detailed Reporting.• Customer meetings.• Team work.• Portfolio Management.• Organising and prioritising workloads.• Using credit report packages to monitor customer behaviours.• Using financial software and company software.• Attending regular meetings with senior management.

I worked within the IT help desk department and this required assisting IT users with any issues that they encountered with their IT equipment. Jobs were raised through a central help desk number and were then assigned to members of the IT help desk team. Each job had to be completed within a pre-determined SLA time frame.The role consisted of:• Investigation and corrective action of hardware and software that was not functioning correctly.• Periodical software updates.• Remote assistance with password change requests.• Periodical IT system maintenance.• Individual software updates and software installations.

My job title was a Purchase Ledger Administrator; this consisted of the processing of supplier invoices using the SAPP accounting package. • The role consisted of:• Meeting deadlines.• Producing a high volume of work.• Attention to detail.• Using the SAPP software package.

I worked within the business reception department and had to understand customer queries and filter the call through to the correct department.The role consisted of:• Communication Skills.• Call handling.• Understanding customer requirements.• Data protection.

Itmb (Informatio Technology Management For Business), Information Technology/ Business, 1St Class

Modules Studied: • Computer Systems. • Structured Programming. • Presentation IT Skills. • Foundations of Business. • Introduction.

Bsc (Hons), Information Technology Management For Business

Level First Class Modules Passed: Computer Systems. E-Business. Structured Programming. Decision Support Systems Presentation IT Skills..

Gcse'S, Including; English, Maths And Science