Responsible for providing software product support and resolve emerging problems:● Troubleshooting, diagnosing and identifying solutions● Taking ownership of customer issues and seeing problems through to resolution● Document technical knowledge as internal notes and articles

Responsible for assisting with event administration, preparations, and execution including:● Developed custom softwares & automation tools to improve efficiency of business processes● Designed events programs, brochures, and posters● Worked in a team to ensure smooth events operation● Technical Skills used: Java, C#, SQL, PowerApps, Git, Canva

Mentored and instructed undergraduate students in computing concepts, facilitated comprehensive learning.● Addressed students' concerns and adapted teaching methods to bridge knowledge gaps.● Collaborated with colleagues to refine teaching approaches and enhance the learning experience.● Strengthened communication and interpersonal skills through student interactions.

Mentor and provide support to undergraduate and graduate students in multiple units:● Listen to students to understand their concerns● Interact with students to help fill gaps in their knowledge or point them to useful resources● Report any issues or suggestions to the manager to improve service quality

Mentor and provide support to first-year computing students:● Interacted with students and fostered their academic growth● Assisted professors in administrative tasks

Responsible for frontend and backend web development:● Developed a modern & responsive website using NextJS & TailwindCSS● Designed & implemented a CMS backend with Strapi● Collaborated with other developers with Agile & Scrum● Handled version control merge conflict with Git● Technical Skills used: NextJS, TailwindCSS, SQL, Strapi, Git

Organise and develop for multiple projects:● Organise schedule, set tasks, and deadlines● Gather requirements from the founder’s visions● Implement solutions using appropriate development tools

Responsible for providing customer support at various events hosted by clients such as Transport NSW, and Sydney Town Hall:● Handled complaints and provided alternative solutions● Compiled reports on customer satisfaction● Worked in a team to ensure smooth events operation