Daniel Lee Email & Phone Number

•Troubleshoot network issues escalated by the Network Services group.•Assist Network Services in segregating voice traffic via VLAN's for HPBX phones.•Manage and maintain Access One servers and core network infrastructure.•Troubleshoot and resolve day to day support issues for our clients in a timely manner to meet SLA.•Configure and deploy switches, routers, access points, and servers to client locations.

• Installed and supported all flavors of Windows, Windows Servers, and MAC OS.• Proactively analyzed customers IT needs and worked to minimize potential risks.• Documented all process in a timely manner according to company guidelines using CRM.• Troubleshot network issues that was escalated to the field group through Turnkey data group.• Installed and activated carrier specific equipment including Cisco, Adtran, and Edgewater networks.• Extensive knowledge in integrating VoIP hosted solutions to customer LAN by implementing VLANs, static subnets, and through existing firewalls.• Configured and implemented routers, firewalls and switches.• Deployed hosted VoIP services for CBeyond, Primus, and Nitel.• Specialized in structured cabling using EIA/TIA cabling standards.

Los Angeles, Ca

Provided network support in a manufacturing environment.• Configured and upgraded network and network peripherals, routers, switches, printers, fax machines,monitors, and various audio-visual (A/V) devices.• Responsible for end user computer maintenance, move, add, change, server backup, upgrades, andtraining.

Glendale, Ca

• Provided on-site and remote support for over 400 staff members for Cigna Healthcare with majority of calls resolved within company’s 30-minute requirement.• Performed network administration functions, set up network user accounts/permissions, and administered group policies via Active Directory.• Installed, configured, maintained, and supported all servers within the network.• Provided training for staff in vendor supplied and proprietary Cigna software.• Procured, received, documented and tracked inventory of all computer equipment and softwarelicenses.

Chicago , Il

• Provided on-site enhancement, upgrade, and support services to contracted small business clients for business-critical network systems.• Collaborated with clients to plan infrastructure expansion and upgrades based on business goals and assessment of existing technologies.• Break/fix PCs, installed and configured operating systems and application software.• Performed periodic backups as part of the client’s business continuity strategy.• Trained users in equipment and application use.

Oak Lawn, Il

• Installed XDSL, voice/data infrastructure, Direct PC, Cable, and PC Configuration.• Collaborated with NOC team to troubleshoot T1 and XDSL circuits

Bensenville, Il

• Installed and configured SDSL, ADSL, and IDSL.• Developed configuration procedure for AOL Direct PC installation.• Charged with training SBC technicians on DSL configuration and installation procedures.• Lead technician in successful Beta deployment of XDSL for FOCAL and McLeodUSA.

Schaumburg, Il

Performed hardware and software upgrades on desktop, laptop, and servers. Consulted directly with clients to optimize their workstation and server configuration.