*Amazon Connect Telephony Solution Configuration*Telephony IVR Intent Design*WFM & Resource Software Configuration*Business Documentation & Template*REST API specification & integration*UAT Training documentation*Business Requirement Documenration*Business Process Discovery Interview

*Portfolio Project Management (PPM)*PMO Management*IT Ways of Working*Workforce Management (WFM)/ Resource Planning & Allocation*Stakeholder Management *Discovery Workshop Facilitation*Retrospective Facilitation*Lean Business Analysis*User Story Requirement Gathering*Business Case Creation*Lean Business Canvas Creation*Business Process Documentation*Process Mapping with BPMN2.0*Data Visualisation in Power BI*Solution Design*Process Optimisation *RFI&RFP Creation

*Stakeholder Management *Discovery Workshop Facilitation*Lean Business Analysis*User Story Requirement Gathering*Business Case Creation*Lean Business Canvas Creation*Business Process Documentation*Process Mapping with BPMN2.0*BA Mentorship & Community of Practice*RPA Business Analyst*Risk Management Process*Public Speaking / Business Presentation

*Stakeholder Management *Discovery Workshop Facilitation*Lean Business Analysis*User Story Requirement Gathering*Business Process Documentation and Artefact Creation*Process Mapping with BPMN2.0*Solution Design*Process Optimisation and Automation *Facilitate User Acceptance Test and Post-Go Live Support*Risk and Issue register & management

*Design and implement RPA Bot Solution on financial team*Identify and apply Business Rule on taxation accounting*Optical Character Recognition (OCR) on Invoices and Billing*Stakeholder Management *ITSM SaaS implementation and Configuration *Lean Business Analysis*User Story Requirement Gathering*Process Mapping with BPMN2.0*User Acceptance Test and Post-Go Live Support

*Agile Project Management*Identify RPA opportunities*Assess the current process and allocate developing resources and assets*Design the Solution and document it with BPMN process map (AS-IS to TO-BE)*Agree and Sign off Business case*Design, Build, Test the solution*Realise the benefit through continuous tracking post-delivery

Consumer Transformation team*Managing a projects for new remote team establishment, which has been successfully setup*Managing a process improvement project which resulted in a 60% reduction rate*Vodafone InspiRED award winner for 2018 Q3 *Completed Toastmasters public speaking pathways level 1, confident in presentation and public speaking*Providing Call volume/ transfer insights contact center team managers. Validating the hypothesis and evaluating the training results.Support Services - Insights & Reporting*Automation of weekly reports to reduce the time and improve accuracy*Update and visualize the programme and project calendar*Provide Telephony insights using Power BI, PL SQL, and Interactive Insights*Support the business unit with top calling data, propensity and trends*Elected as the Vodafone Toastmasters club President, leading and managing the club events and meetings

*Using Microsoft SQL Server to construct pricing reports for national sales manager.*Create Master data audit report using SQL and Excel VBA.*Create a future pending price increase impact report based on the information received from supplier and our procurement office.

*Constructing Weekly Data Integrity Report and Monthly sales reports for supply chain manager. *Maintaining the Oracle JDE database with customer, supplier, product, pricing and cross-reference information.*Business Improvement project- data integrity stream leader*Dealing with supplier for seasonal promotion and pricing adjustment