Daniel Lee Email & Phone Number

United Kingdom

Provide assigned team effective and accurate technical guidance and support.Support customers of web-based educational solutions via phone calls, emails, and desktop sharing in a timely and professional manner as assigned.Collaborate with internal stakeholders (CS, PD, OM, Sales, & Engineering) to identify bugs and system issues; QA solutions; provide feedback to improve system performance.Track, document, and report customer issues and resolution activities.Identify, develop, and maintain standard responses for often-encounteredtechnical integrations issues and documentation gaps.Escalate and monitor unresolvable issues to development team through JIRA ticket creationManage team time cards and time off requests.

Provide assigned team effective and accurate technical guidance and support.Support customers of web-based educational solutions via phone calls, emails, and desktop sharing in a timely and professional manner as assigned.Collaborate with internal stakeholders (CS, PD, OM, Sales, & Engineering) to identify bugs and system issues; QA solutions; provide feedback to improve system performance.Track, document, and report customer issues and resolution activities.Identify, develop, and maintain standard responses for often-encounteredtechnical integrations issues and documentation gaps.Escalate and monitor unresolvable issues to development team through JIRA ticket creation

Charlottesville, Virginia, United States

Charlottesville, Virginia, United States

● Provides customer technical support● Identify and monitor trends in customer issues and proactively addresses customer needs● Serves as a liaison with other internal departments, including sales, professional development, product development, and quality assurance (QA) teams● Builds and maintains positive customer and staff relationships

Charlottesville, Virginia, United States

● Provided administrative and secretarial support● Effectively communicated with clients, witnesses, attorneys, and professionals● Produced and filed various legal documents● Collected, organized, and maintained medical records● Drafted correspondence and pleadings

- Coordinates patient scheduling/billing/paperwork- Collaborates/manages across departments -meetings/patient management/data and filing management- Coordinates new patient activity and intake procedures

Mclean, Va

-Managing administrative duties across government contracts-Managing deliverables to all clients-Managing and producing video content across government contracts and in-house productions-Office administration and oversight-Client management-Event Coordination-Billing and Purchasing oversight