Wania Malik Email & Phone Number

Melbourne, VIC, AU

Melbourne, Victoria, Australia

Melbourne, Australia

• Key Duties And Responsibilities:
• Log all Incidents, Requests, Changes, and problems accurately following the practices defined for each process, including updates, and merging of work.
• Diagnose, prioritize, troubleshoot, and resolve incidents where possible, or escalate where necessary, within Service Levels, following pre-defined processes accurately in an ITIL environment.
• Timely and accurately complete work performed according to outlined SLA's, to the standard required using the systems, processes and/or methods specified.
• Proactively develop knowledge articles to improve the resolution process and increase customer satisfaction in line with Continual Service Improvement strategies.
• Provide a high level of technical and operational support to customers, both external and internal.

Melbourne, Australia

• Key Accomplishments:
• Actively participate as a member of a team to help ensure that the team achieves its objectives
• Demonstrate an ability to complete and evaluate processes to ensure that participant on boarding and experience is of the highest qualityDuties & Responsibilities:
• Server and user session management, including creating and removing user accounts from JIRA administrator.
• Managing our client database and practice administration system with Microsoft Azure and JIRA.
• Assisting with creating a project - adding resources and tasks.

Pakistan

• Duties And Responsibilities:
• Attract potential customers by answering product and service questions, suggesting information about other products and services.
• Open customer accounts by recording account information.
• Maintain customer records by updating account information.
• Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment.

Master'S Degree, Management Information Systems And Services

Data Analysis, Business Intelligences, Data Warehousing, ICT Problem solving skills and system development skills.

Bachelors In Business And Communications - Ba (Hons), Business Administration And Management

Key Subjects: Majors Marketing and Communication and HR Management.

Diploma In Business Administration, Business Administration And Management, General

Key Subjects: Majors Marketing and Communication and HR Management.

Ba (Hons), Business Administration And Management

Key Subjects: Majors Marketing and Communication and HR Management.

A'Levels, Business

Key Subjects: Sociology, Business Studies and Urdu (as a 1st Language)

O'Levels, Business Studies

Majors in Business Studies, Accounting, Economic and Sociology