Wania Malik Email & Phone Number

Melbourne, Vic, Au

Melbourne, Victoria, Australia

Melbourne, Australia

Key Duties And Responsibilities:•Log all Incidents, Requests, Changes, and problems accurately following the practices defined for each process, including updates, and merging of work.•Diagnose, prioritize, troubleshoot, and resolve incidents where possible, or escalate where necessary, within Service Levels, following pre-defined processes accurately in an ITIL environment.• Timely and accurately complete work performed according to outlined SLA's, to the standard required using the systems, processes and/or methods specified.• Proactively develop knowledge articles to improve the resolution process and increase customer satisfaction in line with Continual Service Improvement strategies.•Provide a high level of technical and operational support to customers, both external and internal.•Maintain up-to-date technical and product knowledge and expertise, through research and self-development to ensure support remains efficient, effective, and relevant to the business needs of the customer.•Support multiple customers with varying contractual obligations, differing support structures, and ICT platforms, applications, and services to support.•Create knowledge articles while dealing with high volume of customer contacts•Assist with Operations and Facilities including data tape runs, daily health checks, plant emergency procedures, and maintenance

Melbourne, Australia

Key Accomplishments: • Actively participate as a member of a team to help ensure that the team achieves its objectives• Demonstrate an ability to complete and evaluate processes to ensure that participant on boarding and experience is of the highest qualityDuties & Responsibilities:• Server and user session management, including creating and removing user accounts from JIRA administrator.• Managing our client database and practice administration system with Microsoft Azure and JIRA. • Assisting with creating a project - adding resources and tasks.• Assisting with creating monthly interactive reports with the use of Power BI. • Providing 1:1 telephone and personal support to customers and staff with hardware and software issues.

Pakistan

Duties And Responsibilities: • Attract potential customers by answering product and service questions, suggesting information about other products and services.• Open customer accounts by recording account information.• Maintain customer records by updating account information.• Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution

Master'S Degree, Management Information Systems And Services

Data Analysis, Business Intelligences, Data Warehousing, ICT Problem solving skills and system development skills.

Bachelors In Business And Communications - Ba (Hons), Business Administration And Management

Key Subjects: Majors Marketing and Communication and HR Management.

Diploma In Business Administration, Business Administration And Management, General

Key Subjects: Majors Marketing and Communication and HR Management.

Ba (Hons), Business Administration And Management

Key Subjects: Majors Marketing and Communication and HR Management.

A'Levels, Business

Key Subjects: Sociology, Business Studies and Urdu (as a 1st Language)

O'Levels, Business Studies

Majors in Business Studies, Accounting, Economic and Sociology