Daniel Leger Email & Phone Number

Austin, Texas, United States

Provide 2nd tier support to strategic partners, develop and provide training resources and in-person / virtual training to internal teams and new partners, support new products and services in their early phases to help find and address problems as well as develop training resources for internal use before the product is generally available.

Austin, Texas, United States

Provide 2nd tier technical support to Cybersource merchants, developing training guides, providing internal 1-on-1 and group training to the 1st tier and 2nd tier support teams.

Austin, Texas, United States

Provide phone, chat, and ticket based support for the Cybersource Payment Gateway focusing on training and guidance for the Cybersource Business Center portal, API usage, connectivity, and troubleshooting.

Nederland, Texas

IT Manager at HOS is a hands on position as I am doing just as much of the work as the other IT personnel. Our duties include managing the local office network using Cisco equipment and PoE switches, we manage approximately 3 physical servers with a total of 4 VM's as well, and we provide on-site networking and IT services to various customers. In.

Beaumont/Port Arthur, Texas Area

Americommerce was a small but developing e-Commerce platform that has since become Spark under Capital One. My duties included providing support for the platform to customers through a support ticketing system. These support requests would range from simple front-end web-development assistance, to product database manipulation, payment gateway or payment.