Daniel Leonard Email & Phone Number

Providing Technical Support for Goji customers across all platforms and products.Developing processes and solutions to better support people across the entire Goji eco-system.Providing IT Support services for Goji staff.

London/Remote

Starting my new journey at Goji - hoping to bring my experience in Technical Support to this exciting company

Lincoln, England, United Kingdom

Using SQL and investigative skills to help Customers get the most out of the Civica Xpress software suite. We support UK-based local authorities in the running of Elections (of all shapes and sizes) and managing Electoral Registers.I also work closely with the Product and Development teams on defect fixes, making sure communication in both directions is.

Lincoln, United Kingdom

Assisted Customers transitioning to the OrderWise software suite

Lincoln, United Kingdom

I joined EquipMySchool to provide cover for the current office manager, whose responsibilities included managing the Customer Care team, IT department, Accounts department and Purchasing department.I have had to learn a lot about logistics to make the most of my short time here, and have implemented a number of changes to the established processes and.

Brighton, United Kingdom

In this role, I was responsible for running a global team of customer support agents, based in Brighton, Berlin and New York. The team had 12 permanent members of staff, as well as 4 interns.My responsibilities included:- Hiring and training new staff- Creating and maintaining internal process documentation, allowing my staff to maintain their superb level.

In this role I investigate and solve database and API issues for clients and other internal teams, using SQL skills and various technical resources. As a team we work to streamline these processes through scripting techniques. I also deal with requests to pull information from the our internal databases to assist with customer and internal reporting.

Working with Support team, this was a front-line role investigating and solving issues for our clients. This involved working closely with the Account Management team to make sure all inquiries were dealt with efficiently and professionally, and any special relationships/requirements were met.

London

My primary task in this role was to log and resolve support calls on an ICT servicedesk. This involved telephone assistance, remote support and physical intervention on my part, and covered an array of both 1st and 2nd line tasks. I was also responsible for monitoring the job queues for 2nd line technicians and delegating jobs throughout the servicedesk.

Responsible for maintaining a customer database, comprised of members, season ticket holders, and merchandise purchasers - over 100K profiles.Also responsible for creating customer campaign lists for mail, email or phone campaigns.