• Managed a team of technical professionals from China & Korea, advancing their skills and overseeing high-risk, complex projects.• Acted as a trusted advisor for customers, safeguarding and optimizing their investments in SAP Enterprise Cloud Services.• Governed customer relationship management from a technical perspective and collaborated closely with Customer Delivery Managers.• Held strategic partnerships with customers, ensuring the delivery of innovative and business-critical results.• Developed and implemented action plans and operational decisions to align with organizational strategies.• Fostered a customer-focused environment that encouraged innovation and risk-taking.• Engaged in continuous, professional, and open communication, setting challenging development goals and offering coaching and feedback.• Maintained work-life balance for the team, ensuring their health and well-being.• Delivered financial, operational, and delivery excellence for the unit and team.• Improved business services and operations through effective management and execution strategies.• Created and managed a high-performance culture with a focus on continuous learning and development.• Provided technical advisory and customer service, maintaining strong C-level communications.• Led resource planning, onboarding, mentoring, and bandwidth management initiatives.• Facilitated senior management interactions and led initiatives/programs to drive strategic objectives.

SAP HANA Enterprise Cloud - HEC Delivery - Customer Facing Unit APJ• Works as trusted technical advisor representing MCD in customer/partner/consulting discussions• Support Cloud Advisory Architect(CAA)s to identify customer future requirements• Works as feedback channel for customers in HEC providing improvement inputs to MCD cross delivery units (SE, Productization, Scalable Units).• Understands end to end business drivers for customers to be in cloud, translating it into technical requirements.• Follow-up and track technical HEC related issues• Evaluate (scope, effort, feasibility, complexity) and validate (given details are sufficient or not for execution, request approval and downtime) commercial change and service requests for ongoing customer operations• Support Engagement Lead and Project Lead in delivering customer services.• Collaborate with different teams from within the MCD organization and outside to ensure excellent customer• Ability to Own, Lead and coordinate operational tasks, customer escalations, process improvements.• May be required to work on weekends/off hours during critical customer escalations or go-lives. Flexibility is must.• Support delivery teams to perform and drive root cause analysis to completion• Maintain high level of standards and quality of technical consulting and customer interaction• Participate and contribute towards organization’s goals and objectives, collaborating with multiple teams and Solutions• Mentor and Guide junior members of the team

• Plan and execute transition & operations of customers into the AMS service• Drive the customer engagement end-to-end including budget responsibility, customer expectations, delivery team success, reporting and invoicing• Lead the involved delivery units and make sure transition is done in budget, time and quality• Thought leadership in SAP AMS transition management methodology• Constant improvement of the SAP AMS transition management methodology and set the global standards• Development & Implementation of quality plans for AMS customers and delivery partners• Solution design for complex AMS proposals• Supporting the Market Units in the preparation of proposals, solution assessments and service scoping exercises• Serve as external and independent reviewer in quality assurance activities• Advisor to internal and external parties in relation to components that contribute to AMS delivery success• De-escalate critical customer situations• Support pipeline generation, qualification, opportunity management and Deal closure• Leverage and cross-sell opportunities• Position both directly and indirectly ATS services to customers• Liaise with different SAP entities to ensure success and integration with neighbored teams and regions• Integrate with market unit leaders and interface with internal and external stakeholders including SAP management, partners and end-customers• Be a coach to other team members