Daniel Lim Email & Phone Number

Greater Jakarta Area, Indonesia

Focus Operating OPPO on E-Commerce.

Greater Jakarta Area, Indonesia

Analyst Brands Data on Marketplace. R&B, Shiseido, SNP, Thermos, Mars, Mustika Ratu, Mattel, Unicharm, OPPO, Oase, Wiko.

Greater Jakarta Area, Indonesia

Bussines Owner

Lippo Kuningan Lt.21. Jln H.R Rasuna Said Kav B-12.

- Listen and respond to customers’ needs and concerns- Provide information about products and services- Take orders, determine charges, and oversee billing or payments- Review or make changes to customer accounts- Handle returns or complaints- Record details of customer contacts and actions taken- Research answers or solutions as needed

Worked as Seller Support at MatahariMall.com was a great experience. I learned so many things here like to be a Problem Solver, Good Decision Maker, and Work as a Team.On daily basis, my job duty is to Manage and sent tickets to my team every day.Seller Support Escalation : Every single complaint that coming from customer service will through this team first before we tell the seller. What we do is to solve or either answer the complaint by asking seller or search by our self. More than… Show more Worked as Seller Support at MatahariMall.com was a great experience. I learned so many things here like to be a Problem Solver, Good Decision Maker, and Work as a Team.On daily basis, my job duty is to Manage and sent tickets to my team every day.Seller Support Escalation : Every single complaint that coming from customer service will through this team first before we tell the seller. What we do is to solve or either answer the complaint by asking seller or search by our self. More than 1000 tickets need to be solved every week.Delivery Changing Status : Change delivery status manually even from pending shipment to shipped (for JNE only) or pending shipment to cancel (System issue).IT Issue : Help IT Team to find bugs according seller center system, help seller to revision airwaybill code by giving to IT Team, change customer address if needed.Finance : Help to send settlement report to seller every Wednesday or Thursday, and send to finance team to solve seller problem regarding payment and shipping cost.My main job is help seller with their problem like Pending Shipment, Cancel Order, Broken Products, Wrong or Invalid AWB, Shipping problem and Customer received wrong product. Somehow visit seller and ask about their problem according over SLA pending shipment.Achievement : The Best Intern at Seller Support, The Best Agent at Seller Support. Show less