Daniel Lin Email & Phone Number

St Leonards, Nsw, Au

Sydney, Australia

CA has embarked on a project to retire various legacy systems, implement new solutions, including Salesforce, Microsoft Dynamics 365 and Dell Boomi. Responsibilities include:• Understand the needs of multiple stakeholders through requirements gathering and process mapping to functional/technical specifications• Assist with the facilitation and running of workshops and interviews for all business users during requirements sessions• Organise design sessions with the project team and key business owners to define, negotiate and agree upon the solution• Design and implementation of cloud-based solutions with integration to middleware platforms• Collaborate effectively in a cross-functional agile team with planning, sprints and retrospectives• Working closely with Platform Engineers, Quality Control Engineers, Solution Vendors and Stakeholders to ensure the success of the new projects.• Demonstrated a strong ability to identify and gather requests for improvements or changes to Salesforce, and successfully implement these changes to enhance system functionality and user experience.• Owning and executing the day-to-day administration of Salesforce through configuration, reporting, training, support, maintenance and overall improvement of the Salesforce CRM platform.

Sydney, Australia

Leading the IT Support and Data Entry Team to achieve business goals and performance targets. Managing IT Projects and coordinating resources to meet timelines; liaising with vendors, 3rd party providers, client departments and leadership team. Developing IT strategy and procedures and apply Analysis and Reporting capability to drive process improvement. Responsible for annual budget and forecasting process and for maintaining agreed Quality and Performance standards.

Sydney, Australia

Develop a detailed understanding of all company systems and applications and analyse future requirements, identifying and documenting processes and maintaining training and user manuals. Investigate and resolve issues involving service providers; assist with budget preparation; contract renewal negotiations and new systems’ development and rollouts. Provide front line support and assist Users of K-Line system applications.

Sydney, Australia

Developed expertise in IT Support, pursued career development opportunity in conjunction with my Accounts Officer role. Provided support and troubleshooting in relation to Telecommunications; Email Outlook and Terminal Server issues. Gained expertise in internal reporting and analysis of Telecomms costs and coordinated Data quality improvement efforts, reviewing all departments’ estimates versus actuals across multiple systems.

Master Of Business Administration (Mba), Information Technology, Credit

Bachelor Of Business Administration (Bba), Accounting And Finance, Credit

Education record