Daniel Lintern Email & Phone Number

United Kingdom

Prudhoe, England, United Kingdom

•Working for a company who deals in Business Communications, as part of the dedicated desk for our larger sized customers.•Resolving complex issues for our customers whether it's roaming abroad and making sure we provide reliable mobile solution or working on the customers behalf to overcome broadband issues with providers to prevent a loss of service.•Building a solid rapport with our customers and gaining there trust, this helps when keep customers calm when issues take longer than expected to resolve.

Newcastle Upon Tyne, England, United Kingdom

I had two roles during my time at Nixon Hire, I worked for Nixon Hire Extra first of all sourcing vehicles and equipment for our customers which we couldn't supply. In the second role I worked on the damages team where we would receive a damage report upon a vehicles return then pass on any noted damages to the customer.

Team Valley

• Started on Frontline and was moved up to Customer care after 13 weeks• Dealt with Senders or Receivers who had placed orders and had issues either pre or post delivery.•Liaised with Senders or Receivers by either phone or email.•Liaised with depot in the UK and around the world.•Worked to and exceeded KPI's set by the TNT/FedEx.

Team Valley, Gateshead

• Making and receiving calls from customers daily.• Dealing with customers face to face over our trade counter.• Providing solutions to customers issues (product related).• Entering orders on to SAP system.• Tracking and updating orders.• Dealing with customer credits.• Liaising with the stores to ensure orders are dealt with in prompt fashion.• Assisting in our stores when required.• Using the forklift to load and unload vehicles.• Visiting our customers around the North-East & Scotland.

Gosforth, Cumbria, United Kingdom

Providing payroll help and advise to customers, accountants and resellers on daily basis covering everything from installation issues, statutory payments, auto enrolment and general payroll processing. Since working for Sage I have been trained in all aspects of Sage 50 payroll and have also gained my level 1 & 2 payroll qualification.• Receiving calls from customers/business owners.• Troubleshooting customers issues.• Remoting to customers computers to help with installation of software.• Providing step by step guidance and navigation through the program.• Advised on changes to payroll legislation and pension plans.

Sunderland, United Kingdom

Since undertaking this role at Clancy Docwra I’ve been responsible for management and tracking of over half a million pounds worth of service cable. I am also involved with the planning of the weekly cable pulling programme, ensuring the cable pullers have the required cable to complete the scheduled cable pull. I manage and track cable for NPG (Northern Power Grid) who provide us with over twenty million pounds with of work per annum. I also manage the cable for our multi utilities departments in both our Sunderland and Leeds depots that collectively bring in over eleven million pounds worth of worth per annum.Moving away from the tracking and management of cable I am also responsible for the up keep of our stores, liaising with suppliers to make sure we have the correct amount of materials to carry out our work, running quarterly stock takes to make sure our stores reflect the quantities shown on our systems.• Managing and tracking over £500k worth of service cable.• Devising a weekly schedule of cable installations.• Help resource cable for over £20m worth of installs per annum.• Tracking and resourcing cable for our Leeds depot.• Working with our stores and arranging quarterly stock takes.

Newcastle Upon Tyne, United Kingdom

During my time at Serco I discussed the NCS project with young people between the ages of 16 and 17 pointing out the benefits of the NCS program and explaining how it will enhance their chances when applying to universities as well as adding valuable experience to their CV’s. As part of my responsibilities I liaise with Local Delivery Partners (LDPS) providing them updates on new sign up’s and updating the spreadsheets for our region.• Making outbound calls via a dialer system.• Speaking to both parents and young adults about our NCS project.• Advising parent and young adults on the benefits of the course.• Liaising with our local delivery partners (LDP’S) about course dates• Updating customers information on an Excel spreadsheet

Blaydon, Tyne And Wear, United Kingdom

In my previous job at Zytronic I assisted in the production of touchscreen glass.I have several roles in this production, some of these roles required me working by myself using advance systems and machinery, and some required me working as part of a team. In all of these roles I became a trainer for new starters or to staff which were moved on to my section.• Working on several machines in the production of touchscreen glass.• Working through a daily job sheet by myself or as part of a three-person team.• Carrying out quarterly stock takes.• Became a trainer/buddy for new starters.

Prudhoe, Northumberland, United Kingdom

While working for Daisy Communications I project managed orders from start to finish. On a daily basis I would have to contact customers by phone or letter, arrange engineers to attend site’s to install new telephone systems. During my time at Daisy I used various Microsoft packages updating and managing spreadsheets keeping track of the overall labour costs, as well as costs to the customer.• Receiving and uploading orders to our spreadsheet• Arranging a time and a date for an installer to arrive with the customer.• Sourcing all required items for installation.• Managed customers expectation and resolved any issues.

Team Valley, Gateshead

While working for Virgin media I’ve had the opportunity of working in both the sales and home moving sections. Selling products such as cable TV, mobile, broadband and telephone. I dealt with customers on a daily basis, dealing with whatever queries or issues they needed resolving in an efficient and friendly manner.• Receiving inbound calls from customers. • Arranging the transfer and installation of their entertainment services.• Upsold customers to a high package when possible.• Managed customers expectations and resolved any issues.

Team Valley, Gateshead

While working for Npower I was mainly based in a customer care role where my job was to overcome the daily problems put in front of me by the customer. During my time at Npower I was also used as a regular learning aid for new advisors.

Newcastle Upon Tyne, United Kingdom

While working at Body zone the main skill I developed were my conversational and questioning skills. I dealt with customers on one to one basis asking probing questions to make sure I created a program that would best suit the customer’s personal goals