Daniel L. Email & Phone Number

Christchurch, Canterbury, New Zealand

Christchurch, Canterbury, New Zealand

- Level 2 and 3 escalation point for desktop, network and system administration for government and commercial clients, including change management, system and process improvement, and routine maintenance of operating environment.- Provided system administration for on-premises and cloud environments including change control, service requests, user and email administration, performance monitoring, endpoint and identity protection.- Created, reviewed, and updated technical documentation, including As-Builts for use by Engineering teams and Service Desk.- Monitoring and maintaining Microsoft Server and Linux operating systems, including patching.- Technical resource and lead roles on projects including Microsoft Defender, Microsoft Intune, and Azure Virtual Desktop.- Designed and implemented technical solutions across multiple technologies including Microsoft Defender, and Microsoft Intune.- Proficient in various backup and recovery technologies including Azure Recovery Services, Veaam, and Commvault.- Experienced with Mobile Device Management, and Mobile Application Management systems such as Microsoft Configuration Manager, and Intune.- Experienced with virtualization, and end user compute solution technologies including VMware, Citrix, and Azure Virtual Desktop.- Experienced with monitoring and remote management tools such as Kaseya VSA, Azure Monitor, and System Center Operations Manager.

- Level 2 and 3 escalation point for desktop, network and system administration for government and commercial clients, including change management, system and process improvement, and routine maintenance of operating environment.- Provided system administration for on-premises and cloud environments including change control, service requests, user and email administration, performance monitoring, endpoint and identity protection.- Created, reviewed, and updated technical documentation, including As-Builts for use by Engineering teams and Service Desk.- Monitoring and maintaining Microsoft Server and Linux operating systems, including patching.- Technical resource and lead roles on projects including Microsoft Defender, Microsoft Intune, and Azure Virtual Desktop.- Designed and implemented technical solutions across multiple technologies including Microsoft Defender, and Microsoft Intune.- Proficient in various backup and recovery technologies including Azure Recovery Services, Veaam, and Commvault.- Experienced with Mobile Device Management, and Mobile Application Management systems such as Microsoft Configuration Manager, and Intune.- Experienced with virtualization, and end user compute solution technologies including VMware, Citrix, and Azure Virtual Desktop.- Experienced with monitoring and remote management tools such as Kaseya VSA, Azure Monitor, and System Center Operations Manager.

Christchurch, Canterbury, New Zealand

- Level 1-3 desktop, network, and system administration for commercial and government clients within New Zealand and abroad.- Service Desk technical lead over numerous clients, including government clients, and large enterprise clients.- Functioning as an internal service desk escalation point for complex incidents.- Serving as the point of contact with end users for investigation and resolution of incidents, service requests and problems.- Created, reviewed, and updated technical documentation for troubleshooting incidents, service requests, and problems.- Participated in Major Incident Management, and client communication.- Assisted with technical training for new Service Desk Engineers.- Monitoring and maintaining Microsoft Server and Linux operating systems, including patching.- Proficient in various backup and recovery technologies including Azure Recovery Services, Veaam, and Commvault.- Experienced with virtualization, and end user compute solution technologies including VMware, Citrix, and Azure.

Christchurch, Canterbury, New Zealand

- Level 1-2 desktop, network, and system administration for commercial and government clients within New Zealand and abroad.- Serving as the point of contact with end users for investigation and resolution of incidents, service requests and problems.- Maintained technical documentation across the service desk to ensure processes, and troubleshooting was consistent and current.- Monitoring and maintaining Microsoft Server and Linux operating systems, including patching.

Christchurch, Canterbury, New Zealand