Daniel Long Email & Phone Number

Springfield Va

 Responsible for installs, upgrades, maintenances and addressing trouble calls as needed. Lead and manage all components of high-value, complex, long-term strategic projects that involved new and/or enhanced technology  Applications used are: Remedy, CTC, SAM, Granite, Procomm Plus, OPTIX, TOMS. Configuringaggregate devices (ALU, IAD, ACCEDIAN, CISCO 15310, CISCO M6)  Knowledgeable with DWDM equipment, Telephone equipment, perform cross-connects as needed for activation of new circuits at the CO’s,  Performs final circuit provisioning and configuration on ALUs from packages given by engineering, professionalism, attention to detail and consistency with every task, ensuring customer satisfaction from our services  Manage comprehensive project coordination including all resource and task allocation while working in collaboration with technical project lead to keep project deliverables in sync

 Configured, installed and monitored Ethernet and SONET transport equipment for multiple business locations that support sophisticated services  Monitored entire northern Virginia network nightly to ensure services run without failure in support of Assurance roles and responsibilities  Performed transport maintenance support which includes alterations, upgrades, disconnects and configurations in conjunction with the install team  Conducted end-to-end provisioning of customer circuits designed specifically from engineering  Analyzed and documented test data results for incoming raw materials, materials in process and at time of finished packaging material to ensure specification limits as well as quality standards  Executed fundamental provisioning and testing of equipment to eliminate out of box failures

 Managed and constructed incoming job orders for engineers and technicians  Collaborated with other Engineers to learn the structure of the Hampton Roads Internet and cable connections  Monitored and made modifications of inaccurate customer sites inside Cox’s Virginia markets  Facilitated meetings with the engineering, construction, and customer teams. Coordinated engineering personnel developing the full design scope of work  Performed various clerical and administrative functions specific to the Engineering Department. Organized and maintained all Engineering documents on hard copy and electronic media

Bachelor Of Science, Engineering Technology (Computer Information Technology), 3.2 G.P.A

Diploma, General, 3.3 G.P.A