• Manage a team of business consultants in addition to providing Sales support to some of Catalina’s largest CPG clients.• Pull, analyze and deliver value-added insights and recommendations both internally and to clients.• Foster positive internal relationships between direct reports, sales, and sales leadership.• Optimize tools, process, and training materials and improve efficiencies where possible.• Spearhead the campaign design process across a number of different clients of varying size, budget, digital fluency, and strategy.

- Act as a primary point of contact for a team of 50 campaign specialists on the On-Call Process for the CR office- Ensure the team delivers superior customer service and adheres to flawless quality measures.- Act as a project manager in the development, execution, and implementation of departmental and organizational strategies, process improvements, goals, and projects- Assess, recruit, and hire talent to enhance the team and deliver customer delight- Be a customer advocate, influencing initiatives across teams for product improvements and new solutions- Execute client campaign(s) based on client-defined KPIs, leveraging best practices coupled with historical learnings- Partner with graphic design team and client to develop creative campaign elements needed for sales presentations, strategic opportunities, and client meetings- Manage campaign workflow across teams to ensure client investment is on track, executed flawlessly and completed on time- Communicate and collaborate with various internal departments regarding troubleshooting issues and other requests specific to campaign execution- Create and share post-campaign de-brief to capture lessons-learned, optimizations or other variables that will lead to more informed and accurate campaign design- Create reports and develop strategies and training to improve KPIs based on results- Create yearly objectives for direct reports that align with the organization's goals

• Responsible for a quota carrying book of business of $25MM.• Met quota 2 years in a row with results on 104% on the first year and 120% on the second year.• Responsible for the relationship, retention, and revenue growth of an assigned book of business including URBN, Yoox, Giant Tiger, OpenSky, Penguin Random House, DoctorOnDemand, Delivery Agent, Clarins, Bank Mobile, Bluestem Brands.• Assess CRM and Marketing needs of clients to provide tailored strategic solutions in areas such as consumer insights, targeted social/display advertising, deliverability, creative strategy, acquisition, and cross-channel campaign planning.• Responsible for helping clients navigate questions about potential vendors, industry developments and best practices.• Using industry, client and Cheetah Digital product knowledge, deliver outstanding service and act as a strategic partner to clients by properly aligning their business needs with various Cheetah Digital product and service offerings

- Cultivates and helps expand client relationships within a variety of verticals while helping to maintain overall client satisfaction- Analyzes client data to help understand existing programs while recognizing additional consumer touch points to help build activity and transaction rates- Helps fully manage all aspects of project implementation from scoping, pricing, drafting statements of work, and integration- Cross-partners and consults with internal technological, creative, deliverability, compliance, and strategy teams to help achieve client initiatives- Keeps clients in tune with latest technologies, industry best practices, and trends through both annual and quarterly business reviews- Identifies and understands areas of growth within cross channel marketing through various acquisition methods, social media, life cycle marketing, and mobile opportunities

As a Client Services Team Lead, I assisted a large number of clients with the following (but not limited to):• Managed a team that is responsible for setting up, testing, and deployment of client email marketing campaigns. • Tagging of web platforms to optimize tracking of site traffic• The construction of standard and custom reports to assist with monitoring of trends.• Analysis and interpretation of data to help clients understand and drive key business initiatives• Helped grew and train my team from 2 Account Managers to 8.

Managed a 13 people team.In charge of day to day operations of "Madero Negro" Private Reserve, a 12,000 visitors a year tourism center. *Payroll *Accounts Payable *Accounts Receivable

Professional InternshipDME Coordinator

Canopy Procedures Experienced