As a Real Time Analyst at Movate, I monitor and report on the performance of over 400 agents and queues, ensuring optimal service levels and customer satisfaction. I also participate in and lead projects to globalize and calibrate the RTA/WFM position across three countries: Costa Rica, the Philippines, and India.I am pursuing a Bachelor of Business Administration at Universidad Autónoma de Centro América, where I am developing my management, finance, and marketing skills. I have a strong background in many administrative tasks and customer service. I have worked as a Player Support Representative and Subject Matter Expert for Movate and as a Back Office Assistant for Cisco. I am passionate about delivering quality service, solving problems, and learning new technologies. My goal is to leverage my experience and education to advance my professional career.