Workforce Management Specialist
Current
Aerith Media
Mar 2024 - Present
AeroLeads people directory · profile
Daniel Lopez Email & Phone Number
Workforce Management Specialist | Real-Time Analyst I Data Entry Specialist
at
Aerith Media
LinkedIn matched
✓ Verified Jun 2026
3 data sources
Profile completeness 86%
Current company
Aerith Media
Role
Workforce Management Specialist | Real-Time Analyst I Data Entry Specialist
Location
Cartago, Cartago, Costa Rica
Who is Daniel Lopez? Overview
A concise factual answer block for searchers comparing this professional profile.
Quick answer
Daniel Lopez is listed as Workforce Management Specialist | Real-Time Analyst I Data Entry Specialist at Aerith Media, based in Cartago, Cartago, Costa Rica. AeroLeads shows a matched LinkedIn profile for Daniel Lopez.
Daniel Lopez previously worked as Workforce Management Specialist at Aerith Media and Player Ad at Aerith Media. Daniel Lopez holds Bachelor Of Business Administration - Bba, Business Administration And Management, General from Universidad Autónoma De Centro América.
Profile bio
About Daniel Lopez
As a Real Time Analyst at Movate, I monitor and report on the performance of over 400 agents and queues, ensuring optimal service levels and customer satisfaction. I also participate in and lead projects to globalize and calibrate the RTA/WFM position across three countries: Costa Rica, the Philippines, and India.I am pursuing a Bachelor of Business Administration at Universidad Autónoma de Centro América, where I am developing my management, finance, and marketing skills. I have a strong background in many administrative tasks and customer service. I have worked as a Player Support Representative and Subject Matter Expert for Movate and as a Back Office Assistant for Cisco. I am passionate about delivering quality service, solving problems, and learning new technologies. My goal is to leverage my experience and education to advance my professional career.
Current workplace
Daniel Lopez's current company
Company context helps verify the profile and gives searchers a useful next step.
Aerith Media
5 roles · 9 years
Daniel Lopez work experience
A career timeline built from the work history available for this profile.
Player Ad
Aerith Media
Jan 2024 - Mar 2024
Real Time Analyst
-Monitored in real-time 400+ agents and queue by reporting aux abuses (long breaks, lunches, or cases). Also, I made sure training and coaching sessions were taken on time.-Participated and led a project to globalize and calibrate the RTA/WFM position between Costa Rica, the Philippines, and India.-Created and ran reports regarding productivity.
Mar 2020 - Dec 2023
Player Support Representative And Subject Matter Expert (Sme)
Player Support-Supported players via email and chat with in-game issues, purchases, and technical problems with their consoles and phones.Subject Matter Expert-Acted as floor support by assisting my coworkers in the toughest case scenarios, answering difficult questions, and handling player escalations. -Participated in many projects to improve low agents'.
2017 - 2020
~3 yrs
Back Office Assistant
-Assisted customers via email, chat, and outbound calls with general questions about Cisco's page, contract associations, encrypted emails, software entitlements, and TAC case openings.
Sep 2016 - Oct 2017
3 education records
Daniel Lopez education
Bachelor Of Business Administration - Bba, Business Administration And Management, General
Executive English, English Language
Instituto Nacional De Aprendizaje (Ina)
Google Data Analytics Professional Certificate
FAQ
Frequently asked questions about Daniel Lopez
Quick answers generated from the profile data available on this page.
What company does Daniel Lopez work for?
Daniel Lopez works for Aerith Media.
What is Daniel Lopez's role at Aerith Media?
Daniel Lopez is listed as Workforce Management Specialist | Real-Time Analyst I Data Entry Specialist at Aerith Media.
Where is Daniel Lopez based?
Daniel Lopez is based in Cartago, Cartago, Costa Rica while working with Aerith Media.
What companies has Daniel Lopez worked for?
Daniel Lopez has worked for Aerith Media, Movate, and Cisco.
How can I contact Daniel Lopez?
You can use AeroLeads to view verified contact signals for Daniel Lopez at Aerith Media, including work email, phone, and LinkedIn data when available.
What schools did Daniel Lopez attend?
Daniel Lopez holds Bachelor Of Business Administration - Bba, Business Administration And Management, General from Universidad Autónoma De Centro América.
Find 750M verified contacts
Search by job title, company, industry, location, and seniority. Export verified B2B contact data when you need it.
Start free trialPeople with similar names
Check these profiles if this is not the Daniel Lopez you were looking for.
View similar profiles
