Daniel Louden Email & Phone Number

Handle both emergency and non-emergency calls made by members of the public Dynamically risk assess calls and determine the appropriate level of initial police response Offer advice and direct individuals to appropriate resources Accurately document call details in relevant systems

Dundas House, Edinburgh

Answered customer queries via telephone and secure messaging platform Helped customers understand details of their policy, including values, terms, penalties or fee’s Processed requests to liquidate assets Processed and resolved customer complaints

Prestonpans

Prepared detailed and accurate cost estimates for project bidding Analysed project specifications and technical drawings to understand scope and requirements Served as the primary point of contact for clients, addressing their inquiries, and resolving any issues promptly Provided a tailored approach to meet the unique needs and preferences of each client Created proposals and presentations to showcase the company’s capabilities and secure new contracts

Nc Building Services

Education record