Daniel Luna Email & Phone Number

Irvine, Ca

Technical support for ophthalmic medical device customers and clinical trial sites around the world. Creating, updating, and tracking issues using SugarCRM. Provide support and resolution to reported customer’s problems relating to software and hardware issues. Device, Account, and software licensing support. Provide training to new customers on the use of medical imaging devices and the analysis of acquired images, this includes on-site visits, phone, and remote support using TeamViewer and other remote support technologies. On-site and In-house repair of computer systems and imaging devices, including hardware, OS, and software issues.

Long Beach, Ca

Desktop Support Analyst for systems including Windows 2000, XP, Vista, 7, 8. Server 2000, 2003, 2008. Virtual Box images. Microsoft Office XP, 2003, 2007, 2010, 2013. Microsoft Hosted Exchange Server. Intuit QuickBooks, ICVerify, 3rd Party Network Monitoring tools. Basic installation and configuration of Cisco equipment, including switches, routers, firewalls. Meraki Firewall management. Website hosting and SSL certificate setup and management.

Help Desk support for client offices. Provided support to business clients, including Microsoft Office, and printer and scanner setup and troubleshooting. Assisting new office desktop, network, and printer setup, and training users on the use of company computer systems