Daniel Lunsford Email & Phone Number

Denver, Colorado, United States

Denver, Colorado, United States

Wyomissing, Pennsylvania, Us

Managed and provided support for numerous large-scale and/or mission-critical projects (multi-property) while serving as the primary technical point of contact for staff, clients, and vendors.• Manage and plan IT infrastructure (Server, Storage, Networks, Virtualization) based on growth projections & SLA results.• Accountable for ensuring high levels of system availability and performance for all enterprise business systems and technology enabled processes.• Responsible for planning and scheduling projects, vendor selection/negotiation equipment.• Mentor and the go-to for Tech support and application administrators for multi properties.• Created a documentation system for technical support providing policy improvement and integration.

Lakewood, Co, Us

Responsible for creating, updating, and managing corporate IT project | support all areas of responsibility within a 20-person IT team. • Diligent project manager offering a proven record of success leading all phases of diverse technology projects small and large, and across multiple casino locations in multiple states. Reducing overall corporate projects from over 300 to just under 60 within six months.• Served as a single point of contact for assigned projects from planning through final implementation. • Excellent communicator: leverage technical, business and financial acumen to communicate effectively with executives and their respective teams. Attend project meetings and provide project tracking and analysis. Communicate with end-users to provide timely and accurate information and status updates.• Experience of working in Agile/SCRUM/Kanban development environments

Lakewood, Co, Us

• Instrumental in developing a company communication intranet for JEI, connecting 40 locations / 2500 users across 4 states. • Designed tools, reports, charts, and graphs for senior management providing ongoing, at-a-glance summaries of project status and application prototype performance. • Led a company-wide migration from Office on premise users to Microsoft Office 365.

• Conducted Real Estate Technology training to agents, staff and management of Real Estate companies and Real Estate Association Board offices throughout Northern California. • Equipped real estate agents with technology tools and applications to better streamline the buying selling process.• Increased stakeholders’ business by creating professional social media and web presence.

Placerville, California, Us

• Actively participated in security and compliance configuration efforts, resolution of complex problems and mentoring of helpdesk personnel. • Monitor the day-to-day system activities, including backup monitoring, and daily checks of systems. • Created and maintained complete systems documentation including diagrams, theory of operation and troubleshooting guides, applying ITIL practices.• Facilitate daily stand-ups utilizing scrum methodology.

Lincoln, Ca, Us

• Provided technical support and assistance to clients via email, phone, remote desktop, Bomgar, and other remote methods. • Responsible for customers inquiries on organizational products and services, including installation, application support, operational functions, troubleshooting, and maintenance.• Shortened service desk response time by 24%.

Business Administration And Management, General

Education record

Completed Fire Fighting Course