Officer
CurrentProvide technical support, Operational direction and guidance for systems support/development on all platforms of information processing. Analyze departmental needs and develop or enhance systems/procedures. Coordination of data-flow in respect to daily, quarterly and year-end processing. Maintenance of departmental computer systems to ensure availability of all resources. Training personnel on utilization of existing or new programs. Creation and upkeep of written documentation for the use and maintenance of system. Utilize existing programs to full capability in order to minimize programming back-log. Writing "ad-hoc" reports via report generators for departmental usage. Keeping files up to date while maintaining data integrity and security. Report operating, programming and data problems to proper areas for resolution. Assist in the implementation of new systems and provide support for the same. Keeping abreast of new and innovative products and assessing those products for departmental use. Identify potential disasters and plan contingencies. Work as Business Continuity and Disaster Recovery Manager for department. Have been developing plans and enhancing recoveries for the department and have assisted with corporate, divisional and departmental exercises.Managed an Operations staff for product support. Maintenance of a 9mm record Compliance Database. Ensure Database Integrity from initial Build to Year-end Close out. Ensure proper printing and filing of original and corrected statements/records on customer's behalf to the IRS. Assisted in the migration of products from a Legacy-based system to a Client/Server application while ensuring that records are accessible at all times.WORK Recipient of a JPMC "All-Star" award, for showing exemplary employee initiative in resolving a Business Issue.Saved the Department over $400,000.00 (annually) in indirect costs by identifying and eliminating excess Mainframe storage costs.
