Daniel Macbride Email & Phone Number

Carmichael, Ca, Us

Sacramento, California, United States

Co-manage Application Support Analyst team to provide the highest level of support to our Participating Insurers.

Sacramento, California, United States

Support assigned Participating Insurers (PIs) by triaging and troubleshooting systematic issues.Communicate key business requirements into functional specifications that can be understood by both technical and non-technical audiences. Document and provide updates during bi-weekly stakeholder meetings.Support business initiatives, enhancements, and adjustments through detailed analysis and user acceptance testing (UAT) to optimize solutions for business challenges.

Successfully migrated the legacy ERP system ASW to Oracle Cloud, setting a company sales record of 10,000 retail pharmacy orders on the first day of order processing.Created and ran complex SQL scripts to export financial and supply chain data from ASW to Oracle Cloud for data conversion and migration.Performed escalated analysis and troubleshooting of software changes and support issues using tracking software Jira.Provided professional software support for wholesale distribution software ASW in the following areas: Financials: general ledger, accounts payable, accounts receivable, integrations with Excel and external systems. Supply chain management: sales orders, pick lists, transport notes, invoices, purchase orders, reception notes, warehouse management, stock counts, radio frequency devices. Integrations with Vertex tax and UPS shipping software systems. Performed custom software changes to meet business requirements. Tested software changes and performed regression testing. Created and ran SQL scripts to fix corrupted or missing data.Performed system administration duties for Oracle Fusion Cloud software in the following area: User role and data access setup for financials and supply chain management. Logged and resolved service requests with Oracle to fix software issues.

Performed programming work on iSeries AS/400 platform for wholesale distribution package ASW.Performed tasks over the software development process: requirements analysis, functional analysis and design, technical analysis and design, programming and unit testing, and installing software changes into production.Implemented database and programmatic changes to ASW according to company standards.Performed new development of client driven software modifications and installation of business application software ASW.Worked in research and development to create U.S. enhancements to international base software.Updated base software with software fixes to customer environments.Worked as a team player to analyze and solve software design and implementation challenges.Successfully upgraded customers to current software version by providing on-site go live support.Performed data conversion process from older to more current releases of ASW by writing and running conversion programs.Installed and integrated third party software with ASW: Vertex tax software, Varsity shipping software.Performed testing on modified software to meet high quality control standards.Provided 24/7 after hours support to customers and internal company personnel.

Diploma: Computer Science

Bachelor Of Science, General Business And Public Administration