Daniel Madden Email & Phone Number

United Kingdom

Ai CCTV is a leading provider of security solutions in the UK, specialising in the professional installation and national supply of AI-powered CCTV systems and smart alarms. With cutting-edge security technology, our systems offer human and vehicle tracking, instant alerts, and complete control via a single app.Through our partnership with Snap Finance UK.

“As the Managing Director of Birmingham HD CCTV, established in 2006, I’ve grown the company into one of Birmingham and the West Midlands’ fastest-growing CCTV installation firms. Starting with a local focus, we now employ a dedicated team of seven and have expanded our operations into Nottinghamshire and Leicestershire. With a reputation for delivering.

• Led and managed a team of 9, including 5 direct reports, with a focus on coaching and developing team members to consistently align with Wells Fargo’s customer experience roadmap and ensure full compliance with.
• Oversaw all aspects of team performance, providing targeted coaching on customer service excellence, compliance behaviors, and risk management to ensure high standards were maintained.
• Recruited, hired, and onboarded new talent, while continuously developing both new and existing team members to drive exceptional service delivery and foster a competitive advantage within the branch.
• Managed the branch’s budget, consistently leading the team to meet and exceed projected results while embedding Wells Fargo’s customer experience culture at every touchpoint.
• Reviewed and analyzed branch performance metrics to develop and execute strategic SMART business plans, driving both team direction and performance growth.
• Provided weekly coaching on key areas such as partner referrals, customer needs assessments, solution presentation, customer outreach, and risk management, ensuring a holistic approach to service and compliance.

• Specialized in offering and selling a wide range of financial products and services to both individual and small business clients, building and deepening long-term relationships.
• Worked closely with clients to uncover their financial needs, providing tailored recommendations and solutions to meet their goals, while recognizing and capitalizing on cross-sell opportunities.
• Responsible for opening deposit accounts and selling financial products, including checking and savings accounts, credit cards, certificates of deposit (CDs), individual retirement accounts (IRAs), and various loan.
• Promoted a culture of teamwork and collaboration by partnering with specialists such as mortgage advisors, financial advisors, and business banking professionals, providing customers with access to an extensive range.
• Successfully generated referrals to business banking, merchant services, mortgage advisors, and financial advisors, enhancing client satisfaction and contributing to overall business growth.

• Effectively managed client investment portfolios utilizing Scottish Widows wealth management products, delivering tailored financial solutions to meet individual client needs.
• As the sole Financial Planner in a high-traffic branch, I was regularly referred clients and assisted them with understanding complex statements and financial documents.
• Engaged with clients daily, both in person and over the phone, to provide expert financial advice and personalized planning.
• Specialized in offering comprehensive financial planning services, including investments, protection, and retirement planning, with a focus on selling OEICs, ISAs, life insurance, critical illness cover, and.
• Successfully built and maintained strong relationships with banking partners and the introducer workforce, generating consistent referrals and exceeding sales targets.

West Midlands, England, United Kingdom

• Managed the non-regulated section of the retail bank, focusing on customer service interactions and identifying opportunities to meet customer needs through open dialogue and solution-based selling.
• Solely responsible for driving the branch’s targets in new accounts, credit cards, personal loans, and generating referrals to mortgage and financial advisers.
• Delivered exceptional sales performance in my first quarter, achieving results that aligned with or exceeded those of my peers.
• Trained new Personal Bankers on banking systems and effective customer interaction to ensure a high standard of service delivery.Achievements/Improvements:
• Recognized as the top-performing Personal Banker at Alliance & Leicester nationwide, winning a four-week holiday to the USA, New Zealand, and Australia.