Sales And Service Manager
Current- Maintaining a store profit above 64% and experienced sales grow of 23% since my arrival, compared to the last 3 years.- Supervising a team of 9, including technicians and sales associates, by planning and scheduling their duties, assigning special work duties and following up on completion of assignments.-Managing parts inventory and outside purchases by maintaining stock inventory and returning unused parts to vendors.- Reviewing 40 service tickets/day to ensure service quality and check any missed ad on sales while coaching associates on technical skills.-Directly handle 55 costumers/day, over phone and in person, in areas of service, sales, complaints and warranties.- Daily communication with area manager over phone and written reports about sales, key indicators and store strategy .- Creating a highly motivated and professional team environment.- Mentoring technicians to build capacity within the shop, encouraging learning and imposing shadowing when necessary.- Adapting to stores needs and operations, working after-hours if necessary.
