Daniel Marshall Email & Phone Number

Southampton, England, United Kingdom

Portsmouth, United Kingdom

Portsmouth, United Kingdom

Langstone Technology Park - Havant

Lynx House, Portsmouth

Responsibilities include: • Assisting Customer Advisors with complex cases to ensure correct action is taken• Provide training and coaching on processes, helping teams transition into new streams of work • Quality checking the work of others to ensure that the correct procedures have been carried out and good customer service is given• Keeping up-to-date with changes to processes and legislation to ensure the correct action is taken with each case Achievements include: • Compiled and delivered training to team managers and technical officers • Produced daily update emails specific for the work undertaken by the teams• Consistent recognition from colleagues of going above and beyond my role

Portsmouth, United Kingdom

Responsibilities include:• Analysis of confidential records to confirm necessary information is available, and searching availabledatabases for missing details, ensuring all data is kept secure• Reviewing and replying to customer letters, ensuring queries are resolved where possible• Covering management roles, supporting teams learning new tasksAchievements include:• Completed training on P.A.Y.E. understanding the processes and systems used by the H.M.R.C.• Consistent achievement of quality and quantity targets• Selected by management to assist training colleagues, helping team members gain skill and effectivenesswith the work processes

Responsibilities include:• Co-ordinating charity-wide communications including email, bulletin sheets, and weekly presentations• Liaising with management and charity members regarding requirements within the organisation andimplementing strategies to achieve these goals• Assisting with Charity Projects, including: City-wide “Family Fun Day”, Detached youth work project calledVIBE, and Student Support in various areas including time management, relationship advice and budgetingAchievements include:• Two-year leadership training course completed, covering topics such as effective communication, timemanagement and people management skills• Implemented new method of charity-wide communication, including design and edit of bulletin sheet•Assisted colleagues in improving their efficiency / output by sharing my skills and experiences• Organised and staffed an annual “Family Fun Day”, each reaching over 4,000 people• As a Project Worker for VIBE youth project saw a significant decrease in Young Persons Anti-SocialBehaviour in local area

Responsibilities included:• Cash Management including safe controls and daily banking• Training of a staff team of 60, both induction and periodic• Personnel Management including recruitment and contract writing• General administration including; internal communications, letter writing and Health and Safetyinspections.Achievements included:• Eradicated payroll overspend whilst increasing the store's standard of customer care• Commended on Health and Safety inspection• Successfully recruited over 20 new associates

Responsibilities included:• Preparation of hot and cold food• Stock management, including ordering, control checks, and stock rotation• Training of new colleagues, both at Portsmouth store, and at Fareham and Southampton• Customer serviceAchievements included:• Trained for emergency first aid at work• Managed a busy kitchen, reducing overheads and exceeding company targets• Promoted from this position to Operations Lead Associate (see above

Responsibilities included:• Inbound telemarketing, receiving customer service calls• Processing customer queries and ensuring necessary action and response is takenAchievements included:• First to learn Sky Broadband Customer Service system and procedures• Trained new associates