Daniel Martinez Chaparro Email & Phone Number

Sydney, New South Wales, Australia

• Led field technical support team for domestic and commercial solar installations, increasing efficiency and customer satisfaction.• Streamlined installation assessment process, improving accuracy and reducing completion time.• Provided exceptional IT technical support to customers, resolving issues and ensuring seamless functionality.• Troubleshot inverters and solar systems through help desk, resolving issues promptly and effectively.• Configured Wi-Fi networks for optimal inverter data performance, enhancing connectivity and user experience.• Contributed to scoping and planning activities, ensuring accurate project estimation and resource allocation

Sydney, New South Wales, Australia

• Conducted comprehensive assessments of domestic and commercial electrical systems, ensuring compliance with industry standards and regulations.• Managed customer service operations, providing prompt assistance to clients and addressing their inquiries. • Commissioned electrical systems, ensuring their proper functioning and adherence to safety protocols.• Provided help desk support, troubleshot inverters and electrical systems and resolved issues efficiently.• Configured Wi-Fi networks for optimal inverter performance, improving connectivity and efficiency for clients.• Contributed to scoping and planning activities, collaborating with project teams to ensure accurate estimations and effective resource allocation.• Developed strong relationships with clients, fostering a high level of trust and customer satisfaction.

Sydney, New South Wales, Australia

• Contributed to successful installation and maintenance of domestic and commercial solar systems while providing IT support to ensure optimal performance and customer satisfaction.• Assessed domestic and commercial solar systems, ensuring compliance with industry standards and customer requirements.• Managed customer service operations, promptly addressing inquiries, resolving issues and providing technical guidance to ensure customer satisfaction.• Played a crucial role in commissioning solar systems, ensuring proper functionality and conducting rigorous quality control checks to meet industry standards.• Provided efficient help desk troubleshooting support, resolving inverter and solar system issues to minimise downtime.• Configured Wi-Fi networks for inverter communication, optimising connectivity and enabling seamless monitoring and control for customers.

Sydney, New South Wales, Australia

Contributed to the installation and maintenance of solar panels for residential projects, ensuring exceptional customer service and delivering high-quality workmanship.Successfully installed solar panels for numerous residential projects, meeting or exceeding project deadlines while maintaining strict quality standards.Managed customer service operations, providing clear and informative communication to clients, addressing their inquiries, and ensuring their satisfaction throughout the installation process.Collaborated closely with team members to optimize workflow, ensuring efficient and streamlined installation processes.Received positive feedback from customers for exceptional service, professionalism, and attention to detail.

Bogotá D.C., Colombia

• Provided comprehensive IT support and implemented and maintained IP telephony systems (based on Asterisk and Elastix), networking infrastructure and data servers (based on Windows); administered Windows Server. • Designed, configured and administered networking solutions, optimising performance and connectivity.• Implemented data servers to ensure reliable, secure storage and access to critical business data.• Configured and administered Windows Server environments, maintaining optimal system performance and ensuring the availability of essential services, both locally and remotely.• Oversaw project planning and execution as Project Manager, ensuring deadlines and goals were met.• Provided technical support and helpdesk assistance to customers.• Developed strong relationships with clients, fostering long-term partnerships.

Bogotá D.C., Colombia

• Coordinated broadcasting and reception of TV signals through satellite and microwave technologies.• Ensured smooth transmission of live signals using optical fibres, 3G devices (Live U) and FTP links.• Conducted technical reviews, stored material in file servers and provided continuous uploading and reporting of received material, ensuring proper labelling with name, source and date.• Implemented labelling system for material, facilitating easy retrieval and reference.• Maintained accurate reports of received material, contributing to effective inventory management and ensuring compliance with internal processes.

Bogotá D.C., Colombia

• Carried out technical review, encoding and labelling of TV advertising material to meet customer specifications. • Administered, configured and managed Harris NX3600 server, ensured smooth operation and facilitated file and material transfer via microwave signal links.• Conducted rigorous technical reviews of TV advertising material, ensuring adherence to video and audio NORM NTSC standards for optimal broadcast quality.• Managed customer service, addressed inquiries, resolved issues and ensured satisfaction.

Bogotá D.C., Colombia

• Coordinated broadcasting and reception of TV signals through satellite and microwave technologies.• Ensured smooth transmission of live signals using optical fibres, 3G devices (Live U) and FTP links.• Conducted technical reviews, stored material in file servers and provided continuous uploading and reporting of received material, ensuring proper labelling with name, source and date.• Implemented labelling system for material, facilitating easy retrieval and reference.• Maintained accurate reports of received material, contributing to effective inventory management and ensuring compliance with internal processes.

Master'S Degree, Information Technology, Master Of Software Engineering (Cloud Computing)

Bachelor'S Degree, Electrical, Electronics And Communications Engineering, Electronics Engineer