Daniel Martucci Email & Phone Number

Mechanicsville, Va, Us

Chester, Virginia

3/1 - present Team Lead for NOC providing Network Support for Virginia Information Technologies Agency.12/15-3/1 Contractor for Verizon providing Network Support for Virginia Information Technologies Agency.8/13-12/14 Contractor for SAIC providing Network Support for Virginia Information Technologies Agency.

Richmond, Virginia Area

12/11- 2/18 NOC Data/Voice/Facility Technician, Windstream Telecommunication LLC*Troubleshoot loss of data and latency issues*Check configure/ reconfigure QoS/Bandwidth issues for VoIP team*Correct timing issues in cisco and adtran routers*Check heavy bandwidth usage and pinpoint the source in managed equipment*Run speed tests from managed equipment*Test connectivity between Edge, NID and Managed Router*Work with field technicians – uploading configurations, verifying configurations*Build/Add/Change Routes for clients for internet and mpls setups*Assist customers and/or their vendors with configuration12/10-12/11 NOC Data/Voice Technician, Paetec Telecom*Set up call forwards*Corrected/rebuilt hunt groups*Ran call traps for Engineers*Traced out troubled calls from SAS back to DMS or 5E trunks*Bounced B and/or D Channels *Worked on setting up ports for SIP H.323 and MGCP trunks*Worked and configured HPBX systems3/07-12/10 NOC Technician, Cavalier Telephone LLC*More in-depth troubleshooting and working with field technicians, vendors and the lecs*Conducted loop tests in DACS*De-escalated management calls*Monitored client circuits using Net Cool Monitoring Application*Continued providing Level II data support12/05- 3/07 Level II Network Technician, Cavalier Telephone *Accountable for handling escalated client calls at a level II*Responsible for solving complex client issues for T1, T3, DSL, Switching in a WAN environment.*Responsible for researching and tracking client issues*Assist with training and development of newer associates5/05-12/05 Phonom VoIP Support Tech, Cavalier Telephone*Handled escalated client calls*Repaired internet/voice issues for clients*Balanced Voice and Data issues by implementing QoS standards for optimum performance4/04-5/05 Supervisor Residential ISP, Cavalier Telephone*Responsible for 10 techs in a high stress dsl environment*Handled escalated issues in a timely manner*Quickly resolved client issues

Melville New York

Installed fixed and replaced all hardware and electronics on premisesProvided desktop support in a LAN environment for approximately 50+ computers and serversCreated am inventory database on all equipment assetsCreated an emergency SOP in the event a hard shutdown was neededDeveloped a LAN training room from cabling to networkingSetup VoIP videoconferencing links via 3 sites frequently using Polycom devices